Technical Product Experience Specialist
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Job Description
Technical Product Experience Specialist translating UX strategy into accessible digital products for Military Community and Family Policy. Bridging design, technical delivery, Agile planning, and Section 508/WCAG compliance.
Responsibilities:
- Serve as a product management and technical integration resource within the Service Design & Experience team
- Translate experience strategy and design intent into executable digital product requirements
- Bridge experience, research, content, engagement, product, application development, architecture, data, CMS, API, DevSecOps, QA/testing, and technical activities
- Translate user research, journey maps, service-design findings, analytics, stakeholder requirements, and strategic objectives into product requirements, capabilities, user stories, acceptance criteria, and measurable experience outcomes
- Support product visioning and maintain experience-oriented product roadmaps
- Refine and prioritize feature and enhancement backlogs while maintaining traceability to user needs
- Participate in Agile planning, backlog refinement, sprint planning, design reviews, demonstrations, release planning, and retrospectives
- Establish experience acceptance criteria covering usability, accessibility, responsive behavior, interaction design, content experience, and applicable standards
- Translate prototypes, user flows, information architecture, interaction models, and design artifacts into implementation-ready requirements
- Evaluate technical feasibility, system dependencies, integration considerations, and implementation constraints
- Identify and communicate tradeoffs among user, business, mission, accessibility, technical, security, privacy, and delivery requirements
- Support design-to-engineering handoffs and maintain traceability through delivered functionality
- Participate in product demonstrations and design acceptance reviews
- Ensure Section 508 and WCAG requirements are incorporated throughout planning, design, development, testing, and release
- Collaborate with usability and QA/test teams to validate functionality, experience quality, accessibility, and conformance
- Use feedback, usability findings, analytics, performance measures, and support insights to identify optimization opportunities
- Maintain product and experience documentation
- Provide the Strategic Design and Experience Lead with assessments of product status, experience risks, unresolved decisions, and issues requiring direction
Requirements:
- Active Secret clearance or higher
- Bachelor’s degree in Graphic Design, Visual Communications, Digital Arts, or a related field
- Minimum of 5 years of experience supporting digital product management, product design, UX, service design, or digital experience initiatives
- Experience translating user and business needs into requirements for technical delivery
- Experience applying Section 508 and WCAG standards to digital experiences
- Experience integrating accessibility early in design and development workflows
- Expertise in Section 508 and WCAG accessibility standards
- Knowledge of inclusive and accessible design methodologies
- Ability to evaluate designs, interfaces, and content for accessibility
- Strong documentation and guidance development skills
- Experience working directly with software development, engineering, architecture, QA/testing, or DevSecOps teams in Agile or iterative digital delivery environments
- Required Section 508 or WCAG certification
- Strong advocacy for inclusive and accessible design
- Excellent written and verbal communication abilities
- Attention to detail and compliance accuracy
- Ability to collaborate across design and development teams
- Ability to identify accessibility risks early and proactively
- Strong organizational and documentation skills
Benefits:
- Equal Employment Opportunity and Affirmative Action employer
- Pay transparency protections
- Opportunity to be considered for other available positions requiring comparable skills, education, and experience
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