Technical Support Engineer, Field
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Job Description
Field Technical Support Engineer installing, training, and repairing Formlabs 3D printing systems across the UK and Ireland. Managing customer-site service visits, travel logistics, and Salesforce records.
Responsibilities:
- Serve as the primary technical point of contact and company representative across the UK&Ireland region
- Travel to customer sites to unpack, install, commission, and calibrate 3D printing systems
- Conduct structured on-site training for new and existing customers on machinery operation, software use, and basic maintenance
- Perform live product demonstrations
- Respond rapidly to customer downtime and perform urgent repairs
- Conduct annual preventative maintenance visits within the 90-day target window
- Diagnose electromechanical issues and achieve single-visit resolutions
- Execute a high volume of field service activity
- Independently manage flights, trains, hotels, rental cars, and expenses
- Maintain installation, training, and repair records in Salesforce
Requirements:
- Based in London, Manchester, or Dublin is highly preferred due to hub connectivity
- Willing to travel 80%+ of the time
- Strong electromechanical/hardware technical background
- Ability to teach others how to use technical equipment
- Fluency in English (C1-C2)
- Valid driver’s license (B) is required
- Fluency in German/French is a bonus skill
- Passion for 3D printing and emerging technologies is a bonus skill
- Experience in rapidly-growing startup environments is a bonus skill
Benefits:
- Shares in the company
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
- Paid travel time
- Position eligible for overtime
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