Technology Applications Specialist
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Job Description
Technology Applications Specialist supporting PACS, RIS and HL7 workflows at IDX. Configuring, testing and troubleshooting clinical applications for radiology services.
Responsibilities:
- Work with stakeholders to identify, analyse and implement opportunities for improvement
- Provide clinical applications expertise, configuration, testing and ongoing application support
- Troubleshoot and resolve technical, workflow and application issues
- Assist with radiologist onboarding, training sessions and staff demos
- Deliver timely, high-quality support and resolutions for incidents and service requests recorded in the ITSM platform
- Monitor application performance and help maintain reliable clinical workflows
- Liaise with application vendors to resolve issues and ensure quality service delivery
- Collaborate with internal IT teams, radiologists and operational stakeholders
- Assist with maintaining, testing and validating radiology applications
- Support effective workflows and continuous improvement through user guides and multimedia resources
Requirements:
- Demonstrated Radiology Applications experience and knowledge
- Previous experience working within a radiology environment, either in the private or public sector
- Strong understanding of radiology workflows and the interaction between RIS, PACS and HL7
- Experience supporting, maintaining, monitoring, testing and validating clinical or radiology applications
- Experience working with Microsoft technologies and products
- Strong troubleshooting and problem-solving skills
- Experience in customer relationship management, project management and/or quality assurance
- Strong organisational skills and ability to manage competing priorities in a fast-paced environment
- Proven experience providing high-quality support to end users across different levels of an organisation
- Ability to communicate confidently with technical and non-technical stakeholders, vendors and clinical teams
Benefits:
- Diverse group of clinical, operational and technology professionals
- Exposure to business-critical applications
- Opportunity to contribute to improvements in technology and radiology workflows
- Multicultural and diversity workplace
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