Técnico de Campo Senior
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Job Description
Técnico de campo instalando, reparando y manteniendo hardware y software de Diebold Nixdorf. Resolución de incidencias y formación de clientes en sus instalaciones.
Responsibilities:
- Resolver incidencias mediante el análisis detallado de fallos de hardware y software usando herramientas de diagnóstico.
- Reparar hardware a nivel de componentes, limpiar y ajustar componentes mecánicos, y configurar e instalar software.
- Realizar mantenimiento preventivo y reponer consumibles según los procedimientos.
- Instalar, mover, añadir, cambiar y retirar productos y componentes de hardware y software (IMAC/R).
- Instruir y formar a clientes en el uso y funcionamiento del hardware y software instalado.
- Recibir incidentes y pedidos de despacho, informar problemas imprevistos y documentar las actividades realizadas.
- Informar proactivamente a los clientes sobre las acciones realizadas.
- Identificar problemas técnicos o de procesos y proponer mejoras.
- Utilizar herramientas y procesos corporativos, incluida la base de conocimientos, para compartir y encontrar soluciones.
- Participar en formación periódica sobre hardware y software y obtener certificación tras superar la prueba correspondiente.
Requirements:
- Experiencia mayor a 3 años en algún tipo de mantenimiento preventivo y/o correctivo.
- Capacidad para levantar y mover cargas pesadas, estar de pie la mayor parte del día, trepar, agacharse y agacharse mientras se trabaja con el equipo.
- Se necesitan habilidades excepcionales de servicio al cliente.
- Capacidad para organizar e inventariar las piezas y herramientas.
- Sentido de urgencia, capacidad de organización, presencia profesional y trabajo en equipo.
Benefits:
- Equal opportunity employer
- Diversity-valuing workplace
- Regular hardware and software training (on-the-job, classroom, and web)
- Certification after passing the corresponding training test
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