Telephone Sales Representative
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Job Description
Telephone Sales Representative making outbound fundraising calls for FLS Connect’s client projects. Engaging donors, soliciting pledges, and meeting daily call-efficiency goals from home.
Responsibilities:
- Make outbound fundraising calls to solicit pledges for client projects
- Engage potential donors in conversations
- Follow provided and client-approved messaging on every call
- Utilize required fundraising call structures, political reasons, and transition phrases
- Use responsive listening to provide appropriate situational responses
- Meet and maintain project goals and efficiency metrics
- Maintain an 85% occupancy ratio
- Achieve 95% on-time performance for shift starts and returns from breaks and lunch
- Maintain 95% shift adherence/absenteeism performance
- Demonstrate exceptional customer service and respond quickly to callers
- Accept coaching and counseling positively
- Maintain professional appearance and behavior
- Stay focused on the current project and prepare for each call
- Perform other duties as assigned by the Center Manager
- Have calls monitored and recorded for quality and training purposes
Requirements:
- Must be at least 18 years of age at the time of employment
- Must work full-time day shift Monday–Friday
- Additional shifts may be required during peak busy season
- Must work in the continental United States
- Must own a computer meeting system requirements
- Must own a USB headset
- Must own a web camera
- Must have a wired internet connection; no Wi-Fi
- Must have a quiet, uninterrupted, distraction-free workspace
- Must pass a background check
- Identity masking or anonymization technology is prohibited, including unapproved VPNs, IP spoofing, location masking tools, anonymizers, and proxies
- Voice changers, accent changers, speech alteration software, filters, avatars, overlays, and other tools altering voice or appearance are prohibited
- Must present authentically during training, video meetings, phone calls, and work-related communications
- Clear and effective verbal communication
- Pleasant and engaging voice with good pronunciation and diction
- Physical stamina for extended periods of telephone work
- Basic computer skills for data entry and donor-information management
- Comfort typing quickly and navigating software or database systems
- Good hearing and active listening skills
- Ability to read and comprehend scripts on a computer monitor
- Strong reading comprehension and ability to process written material quickly
- Ability to multitask while conversing with donors and entering data
- Emotional resilience when handling rejection or negative responses
- Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience
- High school diploma and/or some college education is a plus
- Calls will be monitored and recorded for quality and training purposes
Benefits:
- Paid training during weeks 1–3 at $11 per hour or state minimum wage, whichever is higher
- Bonus potential of earning up to $20 per hour
- $250 retention bonus after 4 weeks, subject to active status, good standing, performance, and stated hours/rate conditions
- $500 retention bonus after 7 weeks, subject to active status, good standing, performance, and stated full-time hours condition
- Referral bonus program
- Paid time off
- Retirement plan with matching
- Health insurance with Health Savings Account
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Work-from-home position
- Paid training
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