Telephone Sales Representative
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Job Description
Telephone Sales Representative making outbound fundraising calls for FLS Connect client projects. Soliciting pledges, following approved scripts, and meeting daily call efficiency goals from home.
Responsibilities:
- Make outbound fundraising calls to solicit pledges for client projects
- Engage potential donors in conversations
- Follow provided and client-approved messaging on every call
- Use fundraising call structure, appropriate political reasons, and transition phrases
- Apply responsive listening and provide appropriate situational responses
- Meet and maintain project goals and efficiency metrics, including 85% occupancy ratio
- Maintain 95% on-time performance for shift starts and returns from breaks and lunch
- Maintain 95% shift adherence/absenteeism performance
- Demonstrate exceptional customer service and respond quickly to called individuals
- Accept coaching and counseling positively
- Maintain professional appearance and behavior
- Stay focused on the current project and prepare for each call
- Perform other duties assigned by the Center Manager
- Work under the Center Manager and Coach
- Participate in monitored and recorded calls for quality and training purposes
Requirements:
- Must be at least 18 years of age at the time of employment
- Must work full-time day shift Monday–Friday
- Additional shifts may be required during peak busy season
- Must work in the continental United States
- Must own a computer meeting system requirements, USB headset, web camera, and wired internet connection; no Wi-Fi
- Must have a quiet, uninterrupted, undistracted workspace
- Must pass a background check
- Identity masking, anonymization, VPNs not expressly approved, IP spoofing, location masking tools, anonymizers, and proxies are prohibited
- Voice changers, accent changers, speech alteration tools, filters, avatars, overlays, and visual effects that alter or mask voice or appearance are prohibited
- Must present authentically during training, video meetings, and phone calls
- Clear and effective verbal communication
- Pleasant and engaging voice with good pronunciation and diction
- Physical stamina for extended periods of talking
- Basic computer skills, data entry, typing, and software or database navigation
- Good hearing and active listening skills
- Ability to read and comprehend scripts on a computer monitor
- Ability to multitask while conversing with donors and entering data
- Minimum 1 year of outbound sales, outbound fundraising, or outbound collections experience
Benefits:
- Paid training during weeks 1–3 at $11 per hour or state minimum wage, whichever is higher
- Bonus potential up to $20 per hour
- $250 retention bonus after 4 weeks, subject to active status, good standing, performance, and hours requirements
- $500 retention bonus after 7 weeks, subject to active status, good standing, performance, and hours requirements
- Referral bonus program
- Paid time off
- Retirement plan with matching
- Health insurance with Health Savings Account
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
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