Title Coordinator
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Job Description
Title Coordinator coordinating national commercial title and escrow transactions for First American. Tracking multi-site delivery, supporting NCS offices, and managing back-office production teams.
Responsibilities:
- Organize large commercial transactions in a fast-paced production environment
- Establish and monitor delivery timelines for large commercial multi-site transactions
- Proactively communicate risks, delays, and escalations
- Respond to and support First American Title NCS offices with title requests and queries through email, phone, and the customer service platform
- Represent Back Office production teams as a point of contact for internal clients and partners
- Serve as a subject matter expert for back-office title production relating to multiple-property transactions
- Draft procedures, policies, and training materials as needed
- Direct and instruct teams in strategic global locations
- Ensure established procedures are followed and implement new procedures as needed
- Promote continuous-improvement initiatives to enhance efficiency and reduce costs
- Track KPI reports with the Production Supervisor and Operations Manager
- Anticipate and correct trends that could compromise team targets
Requirements:
- 2+ years of experience/knowledge in the Real Estate Industry
- 2+ years in a Customer Service role
- Ability to independently prioritize competing demands, manage deadlines, and communicate when support or escalation is needed
- Experience mentoring and training
- Strong attention to detail
- Ability to work effectively in a multi-disciplined and fast-paced team environment
- Superior analytical and problem-solving skills
- Positive and helpful outlook toward high-demanding customers
- Excellent interpersonal and communication skills
- Proven ability to drive results
- Advanced proficiency and experience using Microsoft Office, including Excel, Access, PowerPoint, and Word
- Good judgment
- Salesforce experience is a plus
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO/paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment
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