Trainer – Growth Programs
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Job Description
Trainer building onboarding, certification, and coaching programs for Blink Health’s prescription-access platform. Enabling provider-facing teams to drive prescription growth and patient conversion.
Responsibilities:
- Deliver structured onboarding for new PAMs and FSSs covering Blink's value proposition, provider landscape, sales methodology, compliance requirements, outcome-driving skills, and territory management
- Develop role-specific learning paths with instructional designers
- Collaborate with Provider Operations, Marketing, and RevOps to maintain accurate onboarding content
- Own and manage the Blink Sales Certification program
- Design tiered certification tracks with competency benchmarks tied to sales outcomes
- Administer assessments, evaluate proficiency, and issue certifications with renewal cycles
- Build and maintain training resources including playbooks, call guides, objection-handling frameworks, product/formulary updates, and competitive positioning
- Identify skill gaps through field observation, performance data, and manager feedback
- Design and facilitate live workshops, virtual sessions, and self-paced modules
- Provide individual and group coaching focused on selling skills, prescriber and pharmaceutical representative conversations, and account development
- Conduct field observations and deliver structured, actionable feedback
- Partner with front-line managers on coaching priorities and continuous development
- Establish training-effectiveness KPIs including assessments, ramp time, certification completion, script growth, and revenue metrics
- Iterate programs based on feedback, business priorities, and market conditions
- Advise Provider Growth leadership on talent development, enablement tooling, and sales capability building
Requirements:
- 5+ years of experience in pharmaceutical, specialty pharmacy, or healthcare sales training
- Proven track record designing and delivering new hire onboarding and ongoing sales training programs in a field-based or hybrid sales organization
- Experience building or managing a sales certification or credentialing program
- Strong understanding of provider sales dynamics and positioning value with pharma reps, practice managers, physicians, mid-level providers, and office staff
- Demonstrated ability to coach to outcomes and change representative behavior measurably
- Adult learning principles and instructional design fundamentals
- Facilitation excellence in in-person workshops and virtual training sessions
- Ability to build trust with representatives, managers, and senior leadership
- Highly organized, self-directed, and able to manage multiple programs in a fast-paced, high-growth environment
- Experience in pharmacy benefit, PBM, or specialty pharmacy sales training preferred
- Familiarity with LMS platforms preferred
- Background in sales enablement or revenue operations preferred
- Experience training teams on value-based or outcome-driven selling in a healthcare context preferred
Benefits:
- Equal opportunity employer valuing diversity of all kinds
- SMS or MMS application updates for applicants who provide their phone number and consent
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