Training Services Coordinator
Posted 14hrs ago
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Job Description
Conduent scheduling associate coordinating client training services and vendor requests remotely in Malaysia. Managing schedules, quality assurance, issue escalation, and customer service.
Responsibilities:
- Facilitate scheduling processes, ensuring efficiency and maintaining high standards of service delivery
- Create and maintain schedules according to client requirements
- Use Microsoft TEAMS, Office, and Excel in scheduling processes
- Collaborate with clients and vendors to fulfill scheduling requests promptly and efficiently
- Handle client scheduling requests responsively to ensure customer satisfaction
- Solve scheduling challenges and think innovatively
- Uphold quality assurance standards for schedule accuracy and reliability
- Identify and escalate scheduling issues to the Delivery Services Manager
- Manage multiple scheduling tasks in a fast-paced environment
- Collaborate with team members and clients through effective interpersonal and communication skills
- Address client inquiries and provide excellent customer service
- Work independently while maintaining a collaborative approach with team members
Requirements:
- Must be at least 18 years of age or older
- Preferably a high school diploma and above
- Must be able to submit a background check and drug test
- Must be able to work 8 hours night shift and Public Holidays from 8PM to 8AM, Mon to Fri
- Minimum of one year of experience in a customer service role, demonstrating a track record of delivering exceptional service
- Ability to work independently and as part of a team, showcasing versatility and adaptability
- Good English communication
- Good work ethic
- Good organizational skills
- Multitasking
- Strong technical aptitude and ability to navigate Microsoft TEAMS, Office, and Excel
Benefits:
- Full-time employment with benefits day one including paid holidays
- Paid Training
- Weekend Off
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