Travel Consultant
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Job Description
Travel Consultant providing outstanding service to corporate business clients in the travel industry. Join our highly skilled remote team with various shifts available to ensure customer satisfaction.
Responsibilities:
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements:
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre)
- Keen International Travel Knowledge
- Phone and email servicing experience
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Weekends are a must. Our Traveler Care unit is a 24/7 operation.
Benefits:
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: choice of deals each week from major travel providers
- Access to over 20,000 courses on our learning platform
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