Travel Consultant – VIP
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Job Description
Remote VIP Travel Consultant arranging domestic and international corporate travel for Amex GBT clients. Booking air, rail, road, and accommodations while delivering high-touch service.
Responsibilities:
- Advise and arrange travel for corporate business customers, including individuals and groups, in the US
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations
- Use a Global Distribution System (GDS)
- Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from booking trips after hours by following security protocols
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements:
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3+ years corporate travel experience
- Experience with fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Excellent professional written and verbal communication
- Attention to detail
- Act with integrity and protect personal traveler information
- Resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
Benefits:
- Great shift premiums for those who work alternative shifts
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources for employees and immediate family
- Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global Inclusion Groups
- Reasonable accommodation for qualified individuals with disabilities
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