Traveller Support Agent, Bilingual English, Arabic
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Job Description
Traveller Support Agent providing English and Arabic travel support for an international clientele from Dakar. Managing requests, partner coordination, solutions, and unexpected situations remotely.
Responsibilities:
- Support different stakeholders throughout the travel journey
- Help ensure requests are handled efficiently, accurately, and with a high level of service
- Manage traveller requests
- Coordinate with different partners
- Find solutions and handle unexpected situations
- Contribute to smooth, personalized travel experiences for an international clientele
- Work in a fast-paced international environment
Requirements:
- Position open only to residents of Dakar
- 3+ years of experience in travel, hospitality, customer service, or a related field
- Fluent English and Arabic (Middle Eastern dialects) required
- French is a plus
- Strong communication and interpersonal skills
- Customer-oriented, proactive, and solution-focused
- Comfortable managing multiple requests and priorities
- Autonomous, organized, and quick to learn
- Comfortable working with digital tools and CRM systems
- Flexible and adaptable, including working flexible hours when required
- Genuine interest in travel and international destinations
Benefits:
- Fully remote position
- CDD
- International and multicultural environment
- Dynamic start-up atmosphere
- The opportunity to work in the travel industry with an international clientele
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