Trust Operations Analyst
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Job Description
Trust Operations Analyst analyzing threats, logs, alerts, and incidents for DigiCert, a global digital-trust and cybersecurity company. Maintaining security systems and supporting incident response.
Responsibilities:
- Analyze security threats and problems
- Manage and evaluate security alerts and detections
- Work through tickets and resolve them according to defined SLAs
- Participate in security incident response and incident analysis
- Assist with configuration, management, and maintenance of security-related software and systems
- Work effectively within a team and independently on assigned work
- Stay current on emerging threats, vulnerabilities, and audit framework updates
- Evaluate new tools to improve operational process efficiency
- Participate in ongoing training and knowledge transfer
- Provide metrics and statistics to management
- Assess current practices and provide feedback on improvement opportunities
- Understand policies and standards and convey requirements to end users
- Set clear expectations and provide timely follow-up
- Provide audit support for Compliance
- Perform other assigned duties and responsibilities
- Support incident response as necessary and collaborate with other groups
Requirements:
- 3+ years of experience in Information Technology or related technical discipline
- Advanced level of knowledge of Information Security design concepts and principles
- Strong written and verbal communication skills
- Customer Service background and good interpersonal and organizational skills
- Ability to perform in-depth log analysis
- Ability to work incidents and experience responding to security incidents in the past
- Ability to analyze logs and understand affected systems
- Willingness and ability to obtain CISSP certification if not already completed
- Preferred: Master’s degree in a technical discipline
- Preferred: 2+ years of experience in Information Security
- Preferred: 2+ years of experience with SIEM technologies, preferably Splunk
- Preferred: Experience with cloud-based identity providers, SSO, and SAML
- Preferred: Experience with zScaler products
- Preferred: Experience with Web Application Firewall and DDoS protection
- Preferred: Experience with web application security technologies
- Preferred: Experience with vulnerability management software, preferably Tenable
- Preferred: Experience with endpoint detection and response software, with CrowdStrike preferred
- Preferred: Experience with scripting languages such as Python, Go, PHP, PowerShell, or Bash
- Preferred: Experience with Help Desk
- Preferred: Knowledge of penetration testing practices and principles
- Preferred: Certified Information Security Professional (CISSP)
Benefits:
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and family support benefits
- Life and disability coverage
- Flexible spending and health savings options (where applicable)
- Health and wellness support, including gym reimbursement and wellness programs
- Employee Assistance Program with 24/7 confidential support for employees and families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and outstanding contributions
- Business travel insurance and global employee support programs
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