Trust & Safety Representative
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Job Description
Trust & Safety Representative reviewing flagged content and safety reports for Timeleft, a platform bringing strangers together through shared experiences. Enforcing guidelines and handling appeals remotely in India.
Responsibilities:
- Review flagged in-app messages, user profiles, photos and safety reports against Community Guidelines
- Remove content, issue warnings, suspend or ban accounts
- Handle user appeals fairly and document the reasoning behind every decision
- Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager
- Log moderation actions accurately for reporting and audit trails
- Flag recurring patterns, policy gaps, and classifier misses to Trust & Safety and Engineering
- Participate in weekly calibration sessions to keep decisions consistent across the team
- Complete preliminary questions, an introduction call, a practical case study, and a final interview as part of the recruitment process
Requirements:
- Previous experience in content moderation, Trust & Safety, or a frontline support role is required
- Fluency in English is essential
- Sound judgement and consistency, even when reviewing hundreds of cases a day
- Emotional resilience when exposed to sensitive content daily
- Clear, calm written communication, especially when explaining decisions to users
- Attention to detail and discretion with sensitive user data
- Comfortable working independently in a remote, fast-paced environment
- Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
- Additional languages — French, Spanish, Portuguese or German — are a plus
Benefits:
- Remote freelance position
- One-hour break included in the Saturday-to-Wednesday work schedule
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