VIP Travel Consultant
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Job Description
Remote VIP Travel Consultant serving executive travelers through reservations, policy guidance, and travel consultation. BCD connects people and businesses through technology and human travel expertise.
Responsibilities:
- Perform high-touch service excellence for key client travelers
- Accurately and efficiently handle incoming requests via phone, email, and other channels
- Serve as the primary point of contact for executive-level travelers
- Provide active travel consultation, travel details, and upsell related products
- Use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations
- Understand client travel policies and guide and consult customers accordingly
- Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
- Apply travel supplier rules
- Maintain, communicate, and expand knowledge of supported travel industries
Requirements:
- Experience in VIP travel
- Working knowledge of the travel industry, policies, procedures, and processes
- Strong skills in GDS Sabre
- Strong verbal and written communication skills in English
- Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
- Reasonable and necessary accommodations
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