Virtual Assistant
Employment Information
Job Description
Virtual Assistant providing customer-focused support and essential administrative tasks for a residential services company. Ensuring smooth operations while managing client communications and assisting sales staff.
Responsibilities:
- Respond to customer inquiries via phone, email, SMS, and live chat.
- Qualify potential clients using provided scripts and document lead information in the CRM.
- Schedule and confirm appointments, ensuring optimized calendar coordination.
- Manage follow-ups with customers, including feedback collection and review requests.
- Support sales staff with document preparation, data entry, and reporting.
- Follow up on outstanding tasks and ensure deadlines are met.
- Assist with managing internal systems (CRM, spreadsheets, task trackers).
- Provide ad-hoc support to management, including research and preparing reports.
Requirements:
- High school diploma or equivalent; further education preferred.
- 2+ years of experience in customer service and/or administrative support.
- Excellent communication (C1/C2 English required).
- Strong organizational skills and ability to multitask effectively.
- Comfortable being on the phone and engaging with customers.
- Desirable: Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (e.g., Workable, HubSpot).
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