Remote Jobs at Systems & Methods, Inc. (SMI)
Find your next remote opportunity · 4 Open Positions
For more than 50 years, Systems and Methods, Inc. (SMI) has provided innovative government payment solutions that make it easier for families to access critical funds that help improve the quality of their daily lives.
Founded in 1971 in Carrollton, Ga., as a local computer consulting service, SMI now operates comprehensive State Disbursement Units (SDUs) in 16 states and manages the reloadable smiONE™ Visa® Prepaid Card for more than 2 million cardholders in 12 states and 13 tribes.
As a family-owned and operated company, SMI combines a unique relationship-based approach with innovative technology to customize the right solution for each government agency and its constituents.
Bilingual Customer Service Surge Representative
Bilingual Customer Service Surge Representative responsible for child support inquiries via phone and chat. Emphasizing exceptional service while adhering to regulations and company policies.
Bilingual Customer Service Representative
Customer Service Representatives respond to child support customer inquiries for SMI. Maintaining communication and documenting service records following procedures.
Customer Service Representative
Customer Service Representative managing calls and correspondence for child support services. Working from home with a focus on customer service satisfaction in accordance with standard operating procedures.
Customer Service Quality Surge Specialist
Quality Surge Specialist evaluating Customer Service Surge Representatives on child support inquiries. Monitoring CSR performance for adherence to established standards and providing actionable coaching.
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