37 Remote Customer Retention Specialist Jobs
Explore top remote customer retention specialist jobs and find flexible roles such as customer success manager, customer advocate, implementation specialist, onboarding specialist, product adoption specialist on Kickstart Remote. Work from anywhere and advance your career today!
Inbound Retention Specialist - Sales
Yelp
Customer Success Representative providing 5-star experience for Yelp's small business advertisers. Supporting, consulting, and retaining advertisers with exceptional customer service.
Customer Retention Representative – Contract
CoinFlip
Customer Retention Representative engaging customers via WhatsApp and phone for ATM transaction assistance. Supporting users in completing transactions and enhancing overall customer experience.
Director, Customer Retention
HighLevel
Director of Customer Retention at HighLevel leading retention strategies for customer success and managing Care teams. Focused on customer value realization and reducing churn in a SaaS environment.
Customer Loyalty, Sales Advisor
Medavie
Customer Loyalty & Sales Advisor assisting members with health insurance needs at Medavie Blue Cross. Role involves relationship building and proactive service delivery for existing and new customers.
Email Marketing, Retention Specialist
MrFluffyFriend
Email Marketing Manager for dynamic e-commerce pet brand crafting impactful email campaigns. Join a fully remote, fun team with opportunities for creative freedom and professional growth.
CRM Retention Specialist
Bullfinch
Executing CRM strategies through campaign management and data integrity for B2Spin's innovative gaming experiences.
Staff Product Manager – Customer Retention, Platform
HighLevel
Staff Product Manager leading customer retention strategies for HighLevel's platform. Collaborating with cross-functional teams to identify risk factors and reduce churn.
Email Marketing, Customer Retention Manager
RETITO GmbH
Customer Retention Manager overseeing CRM and email marketing systems for clients in a hybrid consultancy/marketing role at RETITO GmbH. Focused on developing result-oriented strategies and improving marketing performance.
Customer Retention Manager
Shiftmove
Customer Retention Manager responsible for winning back customers through phone outreach at Shiftmove. Analyzing needs and coordinating with teams to ensure optimal Customer Experience.
Customer Loyalty & Engagement Lead
Weekday
Customer Loyalty & Engagement Lead focusing on customer retention and lifecycle marketing strategies for a staffing and recruiting client. Driving engagement and repeat revenue through personalized campaigns and analytics.
CRM Retention Manager
Weekday (YC W21)
CRM Retention Manager enhancing user engagement through retention initiatives in a dynamic role. Shaping customer journeys to convert first-time buyers into long-term advocates using data-driven strategies.
Experienced B2B Copywriter – Customer Loyalty, Loyalty Technology, Loyalty Programs
THINKINK
Contract/Freelance Copywriter specializing in customer loyalty at THINKINK, a B2B communications agency. Writing extensively about loyalty technology and programs across various industries.
Manager, Customer Retention Solutions
Kapitus
Manager overseeing customer retention solutions, managing sales renewal teams to enhance customer satisfaction at Kapitus. Driving performance and growth in a remote/hybrid environment.
Customer Retention Specialist, French Speaker
Ventura TRAVEL
Customer Retention Specialist ensuring traveler loyalty and feedback collection at Ventura TRAVEL. Engage with customers post-trip to enhance their travel experience and brand loyalty.
Customer Retention Representative
TerminixSIS India
Customer Retention Representative engaging customers at risk of cancellation and deploying tailored solutions. Focused on maintaining customer relationships and preventing churn by utilizing negotiation and problem-solving skills.
Customer Retention
Securitas Group
Customer Retention role at Securitas focusing on maintaining and regaining customer trust. Central position requiring communication skills and customer-centric approach.
Customer Retention Specialist
Trupanion
Customer Retention Specialist at Trupanion engaging with customers to educate them on pet insurance coverage. Delivering exceptional service through calls and emails in a remote contact center environment.
Manager, Customer Retention
Owner.com
Manager of Customer Retention ensuring customer engagement and satisfaction at Owner.com, a restaurant technology platform. Leading a team to reduce churn and improve customer lifetime value.
Dutch Speaking Customer Loyalty Adviser
Patrique Mercier Recruitment
Dutch Speaking Customer Loyalty Adviser interacting with Dutch-speaking clients to ensure satisfaction. Responsible for building relationships and enhancing customer experiences with the brand.
Director of Customer Retention
Capgemini
Director of Customer Retention shaping strategy and execution of retention initiatives across the enterprise. Collaborating with teams to drive innovation and customer engagement for sustained business growth.
Remote customer retention specialist salary expectations & hiring insights
Looking to build your career in customer retention specialist?
According to our job data analysis, the average remote customer retention specialist salary is $41,747 per year, based on insights from over 37 job listings.
These roles span across startups (2–10 employees) to established firms (51–200 employees).
The demand for remote customer retention specialists continues to grow rapidly, with top companies like FxPro and Medical Guardian offering roles such as Customer Success Manager and Customer Advocate.
Salary breakdown by experience
| Experience level | Average salary |
|---|---|
| Junior | $19 |
| Mid-level | $24,140 |
| Senior | $49,334 |
| Lead | $122,500 |
Skills hiring teams expect
Hiring managers consistently highlight SQL (66.7%) as the must-have skill for remote customer retention specialist roles. Tableau (33.3%) follows closely, showing how teams blend analytical depth with modern tooling. We parsed live job descriptions to surface the most requested capabilities.
66.7%
33.3%
Companies leading remote hiring
Organizations such as FxPro (3), Medical Guardian (2), Beyond Finance (2), Trupanion (2), and Recora Inc. (1) have published the most openings lately, offering a snapshot of the employers investing in distributed customer retention specialist talent.
Top regions hiring remotely
🇺🇸 United States accounts for the largest share of distributed customer retention specialists openings, capturing 66.7% of the listings we track. 🇵🇭 Philippines adds another 8.3%, proving that teams are scaling far beyond a single time zone. Use this regional data to target your outreach and tailor availability windows.
8 listings
1 listings
1 listings
1 listings
1 listings
Education trends
Bachelor Degree remains the most frequently cited credential, appearing in 57.9% of verified postings. High School requirements show up in 42.1% of roles, so highlight comparable experience if your path differs. Mentioning equivalent coursework or certifications helps recruiters validate your background quickly.
57.9% of postings
42.1% of postings
Ask our talent partners
FAQs about Customer Retention Specialist
Quick answers we share most often with job seekers exploring customer retention specialist paths.
Question 1What skills do you need to get a remote Customer Retention Specialist job?
You need strong communication skills for handling customer concerns and analytical abilities to interpret data. Technical skills like SQL for querying databases and Tableau for building reports are also highly valued.
Question 2What qualifications do you need to get a remote Customer Retention Specialist job?
Most employers look for a bachelor's degree in business, marketing, or a related field. Previous experience in customer service or sales is also a common requirement for these roles.
Question 3What are the responsibilities of someone who does a remote Customer Retention Specialist job?
Your main tasks include contacting at-risk customers, resolving their issues, and persuading them to continue using the service. You will also analyze customer feedback and churn data to identify trends.
Question 4What are the benefits of a remote Customer Retention Specialist job?
This role offers great flexibility, allowing you to work from home and often manage your own schedule. You also gain direct experience in a revenue-protecting function that is vital to business health.
Question 5What does a typical day look like for a remote Customer Retention Specialist?
A typical day involves a mix of video calls with customers, analyzing churn reports, and collaborating with your team via chat. You will spend time creating and executing plans to retain specific accounts.
Question 6What tools do remote Customer Retention Specialist teams commonly use?
Teams regularly use CRM platforms like Salesforce and communication tools like Slack or Microsoft Teams. For data analysis, you will often use SQL and visualization software like Tableau.
Question 7How can you grow your career as a remote Customer Retention Specialist professional?
You can advance by mastering data analysis and taking on leadership roles like team lead or retention manager. Building expertise in customer success strategies also opens doors to higher-level positions.
Question 8Why is Customer Retention Specialist important in remote-first companies?
In remote-first companies, this role directly protects revenue by maintaining strong customer relationships without in-person contact. Specialists provide the human connection and data-driven insights that keep customers loyal.