445 Remote Support Engineer Jobs
Explore top remote support engineer jobs and find flexible roles such as it support on Kickstart Remote. Work from anywhere and advance your career today!
Customer Support Technician
Customer Support Technician troubleshooting VPS, networking, and systems issues for a global hosting company serving FX brokers and retail traders. Providing Tier 1/2 support and handling escalations.
Technical Support Engineer
Technical Support Engineer resolving broadband, WiFi, and network incidents for a UK holiday-park connectivity provider. Managing customer support, supplier escalations, and service improvements remotely from South Africa.
Junior Support Analyst
Analista de Suporte Júnior resolvendo incidentes, APIs e integrações para clientes LATAM. Atendimento via Zendesk e colaboração com engenharia na Sensedia, líder brasileira em soluções de APIs.
ADVPL Developer and Support Analyst – Junior/Mid-Level
Analista ADVPL e suporte remoto para ERP Protheus da Geeker. Atendimento de chamados e desenvolvimento de projetos e melhorias no sistema.
Junior Support Engineer, Engenheiro de Suporte Júnior
Junior Support Engineer optimizing cloud infrastructure, cloud costs, and observability for Dadosfera’s Data, AI, and Analytics platform. Supporting engineering and data teams across AWS, GCP, or Oracle Cloud.
Technical Support Analyst
Analista de Atendimento Técnico apoiando programas oncológicos da Funcional Health Tech. Visitando instituições, treinando enfermeiras e monitorando pacientes e eventos adversos.
Customer Support Analyst – B2B
B2B Customer Support Analyst supporting Terra Mobility’s intercity travel SaaS systems. Troubleshooting users, integrations, APIs, and service indicators.
Technical Support Agent I
Technical Support Agent providing T1 support for Harver’s automated talent decision platform. Investigating SaaS issues, managing tickets, and escalating complex cases.
HVAC Technical Support Analyst III
Technical Support Analyst III supporting commercial HVAC customers, sales representatives, and service groups for Daikin Applied. Managing Salesforce cases, warranty support, training, and product-quality improvements.
Enterprise Technical Support Advisor
Enterprise Technical Support Advisor supporting Quest Software customers with Microsoft migrations. Troubleshooting mail, Teams, SharePoint, OneDrive, and enterprise platform-management issues.
Analista de Soporte a Producción Avanzado – L2, Operaciones
Analista L2 soportando aplicaciones críticas 24x7 en producción para Stefanini, empresa global de tecnología. Resolución de incidentes, monitoreo, RCA y automatización operativa.
Customer Support Engineer
Customer Support Engineer at Embraer, supporting aircraft operators and maintenance teams. Analyzing aeronautical systems, coordinating repairs and retrofits, and delivering technical training.
Cloud Support Engineer
Cloud Support Engineer escalating and resolving complex issues on Akamai’s distributed cloud and edge platform. Partnering with SRE, Product, and Incident teams while strengthening customer support expertise.
Senior Software Engineer, Community Support Engineering – Agent Core Products
Senior Software Engineer building Airbnb’s community-support web products for global hosts and guests. Developing frontend components, server-side APIs, and AI-driven support features.
L2 Support Engineer
L2 Support Engineer resolving complex Zendesk escalations for Progress Partners’ global SaaS and mobile platforms. Auditing L1 support quality and improving workflows across remote, distributed teams.
Technical Writer, Program Support Analyst
Technical Writer and Program Support Analyst at an employee-owned federal contractor supporting defense programs. Creating financial, acquisition, and program documentation while analyzing budgets and coordinating stakeholders.
Technical Analyst
Technical Analyst supporting a UK-based managed service provider from the Philippines. Covering overnight Service Desk operations, Windows server patching, monitoring alerts, and escalations.
IT Support Engineer, L2
IT Support Engineer L2 managing escalations, access governance, and SaaS administration for Fundraise Up’s nonprofit fundraising platform. Automating IT operations, handling security incidents, and mentoring L1 support remotely from Argentina.
Infrastructure and Support Analyst
Analista de infraestrutura e suporte administrando servidores Windows, redes corporativas, identidades e segurança. Atuando em suporte L2/L3 e automação de rotinas de TI para empresa em Belo Horizonte.
L2 Support Engineer – Endpoint
L2 Endpoint Support Engineer maintaining SOFTSWISS’s global Windows/macOS infrastructure. Administering endpoint, identity, collaboration, automation, and security systems for distributed teams.
Remote support engineer salary expectations & hiring insights
Looking to build your career in support engineer?
According to our job data analysis, the average remote support engineer salary is $79,336 per year, based on insights from over 662 job listings.
These roles span across startups (2–10 employees) to established firms (51–200 employees).
The demand for remote support engineers continues to grow rapidly, with top companies like Intuitive and Rimini Street offering roles such as IT Support.
Salary breakdown by experience
| Experience level | Average salary |
|---|---|
| Junior | $60,764 |
| Mid-level | $76,174 |
| Senior | $87,166 |
| Lead | $174,580 |
Skills hiring teams expect
Hiring managers consistently highlight SQL (9.3%) as the must-have skill for remote support engineer roles. Cloud (9.1%) follows closely, showing how teams blend analytical depth with modern tooling. We parsed live job descriptions to surface the most requested capabilities.
9.3%
9.1%
6.5%
5.7%
5.1%
Companies leading remote hiring
Organizations such as Intuitive (14), Rimini Street (8), Zero Networks (7), Docusign (7), and CI&T (6) have published the most openings lately, offering a snapshot of the employers investing in distributed support engineer talent.
Top regions hiring remotely
🇺🇸 United States accounts for the largest share of distributed support engineers openings, capturing 71.3% of the listings we track. 🇧🇷 Brazil adds another 9.3%, proving that teams are scaling far beyond a single time zone. Use this regional data to target your outreach and tailor availability windows.
77 listings
10 listings
9 listings
6 listings
6 listings
Education trends
Bachelor Degree remains the most frequently cited credential, appearing in 66.7% of verified postings. Associate Degree requirements show up in 14.2% of roles, so highlight comparable experience if your path differs. Mentioning equivalent coursework or certifications helps recruiters validate your background quickly.
66.7% of postings
14.1% of postings
13.4% of postings
0.7% of postings
5.0% of postings
Ask our talent partners
FAQs about Support Engineer
Quick answers we share most often with job seekers exploring support engineer paths.
Question 1What skills do you need to get a remote Support Engineer job?
You need strong technical skills like SQL, Linux, and Python for troubleshooting. Cloud platform experience, especially with AWS, is also highly valuable for supporting modern applications.
Question 2What qualifications do you need to get a remote Support Engineer job?
A bachelor's degree in computer science or a related field is a common requirement. Practical experience with cloud services and strong problem-solving abilities are often just as important.
Question 3What are the responsibilities of someone who does a remote Support Engineer job?
A remote Support Engineer diagnoses and resolves technical issues for customers using various tools. They also create documentation for common problems and collaborate with engineering teams on complex bugs.
Question 4What are the benefits of a remote Support Engineer job?
This role offers great flexibility and the chance to work from any location. You also gain broad exposure to different technologies and customer environments.
Question 5What does a typical day look like for a remote Support Engineer?
A typical day involves managing a ticket queue, troubleshooting customer issues via chat or video calls, and documenting solutions. You might also join team meetings to discuss ongoing cases and new product features.
Question 6What tools do remote Support Engineer teams commonly use?
Teams commonly use ticketing systems like Zendesk or Jira Service Management for case tracking. They also rely on communication platforms like Slack and remote access tools for troubleshooting.
Question 7How can you grow your career as a remote Support Engineer professional?
You can grow by specializing in high-demand areas like cloud infrastructure or security. Pursuing advanced certifications and developing scripting skills with Python can also open doors to senior or developer roles.
Question 8Why is Support Engineer important in remote-first companies?
Support Engineers are the primary technical contact for customers, directly influencing product satisfaction. Their remote work expertise helps build and maintain strong customer relationships without a physical office.