Account Coordinator
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Job Description
Account Coordinator supporting automotive clients for Team Velocity, a full-service automotive marketing agency. Coordinating deliverables, client communications, campaign documentation, and account-team support.
Responsibilities:
- Attain working knowledge of Team Velocity’s processes, account management, integrated strategies, and proprietary Apollo technology platform
- Assist with preparation of Customer Success documents, including meeting agendas, reporting decks, and client communications
- Participate in and document client meeting discussions and conference calls
- Maintain communication with Account Teams regarding deliverable status and work in progress
- Assist with resolving client questions and needs in a timely manner
- Problem-solve production issues and errors; escalate issues as needed
- Understand client goals and organize deliverables to ensure productive campaign results
- Update and maintain clients’ Consumer Portals
- Learn and maintain knowledge of compliance and co-op requirements for all manufacturers
- Support the Account Management team with additional tasks as needed
- Work ahead on client deliverables
- Learn and maintain knowledge of client accounts and their Perfect Market
- Develop understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies
- Exercise proactive daily communications with colleagues and clients
- Continually seek ways to add value to the client/agency relationship
Requirements:
- Bachelor's degree in Marketing, Advertising, Communications, or related field
- A minimum of 0-2 years’ professional experience
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
- Proficient in Microsoft Office
- Extremely organized, task and detailed-oriented
- Must be a critical thinker
- Exceptional communication skills, with demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- Demonstrated ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Must be flexible in a fast-paced, ever-changing environment
- Must maintain focus and constructive behavior under pressure
- Must be located within the Continental U.S.
- Ability to support 8:30AM-5:30PM EST business hours
Benefits:
- Quarterly bonus opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid vacation
- Wellness benefits
- Company benefit offerings and more
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