Account Coordinator
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Job Description
Account Coordinator supporting customer success and integrated marketing deliverables for Team Velocity, a full-service automotive marketing agency. Coordinating client communications, campaigns, reporting, and proprietary Apollo platform updates.
Responsibilities:
- Work as an Account Coordinator for the Customer Success Team
- Work closely with Regional Account Directors, Production, and Onboarding team members to ensure timely deliverables
- Develop and maintain working-level knowledge of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies
- Attain working knowledge of Team Velocity's processes, account management, integrated strategies, and Apollo proprietary technology platform
- Assist with customer success documents, including meeting agendas, reporting decks, and client communications
- Participate in and document client meetings and conference calls
- Maintain communication with Account Teams regarding deliverable status and work in progress
- Assist with resolving client questions and needs
- Problem-solve production issues and errors, escalating issues as needed
- Understand client goals and organize deliverables to support productive campaign results
- Update and maintain clients' Consumer Portals
- Maintain knowledge of compliance and co-op requirements for manufacturers
- Support the Account Management team with additional tasks
- Work ahead on known client deliverables
- Maintain knowledge of client accounts and their Perfect Market
- Hone understanding of the automotive industry and integrated marketing strategies
- Exercise proactive daily communication with colleagues and clients
- Seek ways to add value to client/agency relationships
Requirements:
- Bachelor's degree in Marketing, Advertising, Communications, or related field
- 0–2 years of professional experience
- Automotive agency, automotive in-house marketing, and/or customer service experience preferred
- Proficient in Microsoft Office
- Extremely organized, task- and detail-oriented
- Critical thinking ability
- Exceptional written and verbal communication skills
- Ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Flexibility in a fast-paced, ever-changing environment
- Ability to maintain focus and constructive behavior under pressure
- Must be located within the Continental U.S.
- Must be able to support 8:30 AM–5:30 PM EST business hours
Benefits:
- Quarterly bonus opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid vacation
- Wellness benefits
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