Account Director
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Job Description
Account Director growing strategic customer accounts for Thrive’s AI-powered learning technology platform. Driving renewals, expansion, retention, and executive-level client relationships.
Responsibilities:
- Build, maintain, and expand trust-based relationships with key customer stakeholders
- Understand client objectives, challenges, and opportunities to position Thrive solutions
- Identify upsell and cross-sell opportunities within existing accounts
- Develop account strategies supporting customer and Thrive business objectives
- Collaborate with Product, Sales, and Marketing on organic growth strategies
- Proactively manage subscription-client renewals
- Build value-based renewal propositions and mitigate renewal risks
- Facilitate customer de-escalation and return-to-health plans
- Coordinate cross-functional teams to solve customer challenges and risks
- Collaborate with Professional Services, Customer Success, and Customer Support
- Develop deep knowledge of Thrive solutions and future innovations
- Track account health, adoption, engagement, and success metrics with Customer Success
- Use data insights to identify trends, opportunities, and improvements
- Monitor industry trends, competition, and emerging technologies
- Propose and drive Account Management process improvements
Requirements:
- Proven experience as an Account Executive or in a quota-carrying, closing sales role
- Genuine desire to move client-side into account management and long-term relationship ownership
- At least 5 years' experience selling or working with LMS/learning technology is essential
- Demonstrated success balancing revenue and retention targets and driving customer satisfaction
- Experience managing risk and escalation with a matrix team
- Customer-centric approach and understanding of the customer lifecycle
- Interest in customer challenges, industry trends, and emerging technologies
- Organised, methodical, agile, and adaptable to changing priorities and requirements
- Comfortable with ambiguity and highly self-motivated
- Confident and effective communication with internal and external stakeholders
- Ability to drive accountability and execute actions across multiple stakeholder groups
- Ability to map account lists to identify expansion opportunities
- Strong negotiation and consultative selling skills
- Experience managing pipeline, forecasting, and closing
Benefits:
- Unlimited Holiday to support work-life balance
- Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
- Flexible Working Hours within core hours (10:00–16:00)
- Birthday & Christmas Off, including festive shutdown between Christmas & New Year
- Work From Anywhere—fully remote-friendly (4 weeks a year)
- Health Cash Back Plan with Health Shield
- Employee Assistance Program for confidential support
- Financial support program via Maji
- Salary Sacrifice Pension Scheme
- Death in Service (4x annual salary)
- Green Car Scheme through salary sacrifice
- Cycle to Work Scheme—save up to 42% on a new bike
- Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield
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