Account Director
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Director owning enterprise onboarding, renewals, and expansion for Opus Training’s workforce development platform. Managing strategic customer outcomes across complex frontline organizations.
Responsibilities:
- Own the post-sale relationship and outcomes for assigned enterprise accounts and pilots
- Ensure successful onboarding and implementation with Customer Success and Product Specialists
- Serve as executive sponsor and maintain senior stakeholder alignment
- Build relationships with executive sponsors, operational leaders, administrators, managers, and other stakeholders
- Own outcome-driven pilots and conversion to multi-location rollouts
- Partner with Enterprise Sales Directors and Product Specialists on onboarding and rollout motions
- Guide customers through core workflows and drive time-to-value
- Coordinate follow-through across Product, Support, Engineering, and Sales
- Define and track enterprise success criteria and measurable outcomes
- Lead executive-ready business reviews and set next-quarter priorities
- Manage account risk, stakeholder dynamics, escalations, health, usage data, and engagement
- Own renewal strategy, execution, timelines, close plans, and risk mitigation
- Identify and drive expansion opportunities from discovery through close
- Partner with Sales on pricing, terms, and strategic deal strategy
- Maintain CRM (Attio) hygiene and accurate renewal and pipeline information
- Share enterprise learnings and improve Customer Success processes, playbooks, and customer experience
- Build repeatable playbooks, templates, workflows, and customer-facing materials
- Surface customer insights for Product, Engineering, Marketing, and Sales
- Collaborate with Enterprise Sales on pre-sales handoffs and account strategies
- Collaborate with Marketing to showcase solution value and support new business
- Represent Opus onsite and/or at events as needed
Requirements:
- 5+ years in B2B SaaS Customer Success, Implementation, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role
- Experience owning relationships with complex, multi-stakeholder enterprise customers
- Experience managing renewals, mitigating churn risk, and identifying expansion opportunities
- Experience working with multi-unit restaurant, hospitality, retail, fitness, or other frontline-heavy organizations
- Strong written communication and executive-level verbal communication skills
- Highly organized, detail-oriented, collaborative, and comfortable managing multiple high-value accounts at once
- Comfortable partnering with Sales on account strategy and solutioning for complex deals
- High proficiency using AI tools to improve productivity and decision quality
- Familiarity with CRM and customer engagement platforms such as Attio, Intercom, Notion, or similar tools is a plus
- Must successfully complete a background check prior to employment
- Must be based in NY, NJ, PA, FL, NC, IN, TX, or CA
Benefits:
- 4 weeks paid time off
- 14 weeks paid parental leave
- Full Medical, Dental, and Vision
- FSA and Commuter benefits
- Yearly wellness stipend
- Mobile phone stipend
Similar Jobs
Business Development Account Executive – NSW Territory, Federal Government
Business Development Account Executive driving Extreme Networks’ secure, cloud-based networking growth across Australian Federal Government agencies. Managing enterprise sales, procurement, tenders, and strategic government accounts.
Enterprise Account Executive, Agentic AI Automation
Enterprise Account Executive driving UiPath’s agentic AI automation sales across Taiwan’s large enterprises. Building executive relationships, strategic account plans, and customer growth.
Account Executive – D-A-CH Region
Account Executive expanding BESTMIX’s software sales across the D-A-CH food, feed, and pet-food industries. Building pipelines, winning new customers, and closing strategic deals.
Admissions Sales Consultant – FT
Admissions Sales Consultant guiding students and parents into Vanguard College Prep’s elite admissions and academic coaching programs. Managing consultative sales, CRM pipelines, and enrollment goals remotely.
Admissions Sales Consultant
Admissions sales consultant guiding Texas families into Vanguard College Prep’s elite academic programs. Conducting consultative enrollment meetings, closing high-ticket services, and managing the CRM pipeline.
Admissions Sales Consultant, Full-Time
Admissions sales consultant guiding ambitious families into Vanguard College Prep’s elite academic programs. Conducting consultative enrollments, closing high-ticket services, and managing the CRM pipeline remotely.
Admissions Sales Consultant
Admissions Sales Consultant guiding ambitious families into Vanguard College Prep’s elite academic programs. Conducting consultative enrollment sales, managing pipelines, and closing high-ticket education services.
Admissions Sales Consultant
Admissions sales consultant guiding high-achieving families into Vanguard College Prep’s tailored test-prep and college admissions programs. Closing high-ticket enrollments through consultative sales.
Admissions Sales Consultant, FT
Admissions Sales Consultant guiding students and parents into Vanguard College Prep’s premium college-preparation programs. Managing consultative sales, CRM pipelines, and enrollment goals remotely.
Admissions Sales Consultant, FT
Remote admissions sales consultant guiding families into Vanguard College Prep’s elite academic programs. Conducting consultative enrollment meetings and closing high-ticket education services.
Admissions Sales Consultant
Admissions Sales Consultant guiding ambitious families into Vanguard College Prep’s tailored academic programs. Conducting consultative enrollment sales and managing prospects through onboarding.
Account Executive, French Speaking
Account Executive converting retailer demos into customers for Nivoda’s global B2B diamond and gemstone marketplace. Closing deals, completing KYC, and driving first-90-day activation.
Client Account Executive
Client Account Executive driving enterprise software and services sales for Syniti, a data management company. Acquiring, expanding, and managing large US customer accounts.
Principal Account Executive – Enterprise Accounts
Enterprise Account Executive driving Autodesk software adoption, expansion, and complex agreements across UK and EMEA enterprise accounts. Advising senior stakeholders and leading strategic sales growth.
Virtual Sales Account Executive – Splunk
Virtual Sales Account Executive selling Splunk’s security and observability platform to U.S. public-sector accounts. Generating leads, managing sales cycles, forecasting opportunities, and achieving revenue quotas.
Account Executive, Enterprise – Financial Services
Enterprise Account Executive selling Braze’s AI-powered customer engagement platform to financial services organizations in Australia. Managing complex SaaS deal cycles and high-value opportunities.
Enterprise Account Executive
Enterprise Account Executive driving full-cycle sales of Panorays’ third-party cybersecurity SaaS. Building Fortune 500 relationships and expanding enterprise revenue across the Middle West and West.
Account Executive
Account Executive bei Lumiform, einer SaaS-Plattform für Inspektionen, Audits und Checklisten von Frontline-Teams. Gewinnung deutschsprachiger DACH-Kunden und Abschluss neuer Verträge.
B2B Account Executive – Virtual Software, Services Sales
Virtual B2B Account Executive selling workforce safety software and services to medium and large businesses. Building pipelines, leading remote sales conversations, and closing new accounts.
Enterprise Account Executive
Enterprise Account Executive selling Bolster’s AI-driven fraud and brand-protection SaaS to strategic customers. Owning enterprise sales cycles and growing relationships with executive, technical, procurement, and legal stakeholders.