Account Management Director – DME
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Job Description
Account Management Director leading DME health plan client portfolios for CareCentrix. Managing complex partnerships and client objectives to drive retention and growth strategy.
Responsibilities:
- Own strategic leadership for a focused portfolio of accounts, establishing a multi year vision and success metrics that drive retention, upsell, and growth in alignment with client and company objectives.
- Serve as the primary executive advisor for assigned accounts, cultivating trusted, C suite level relationships that support long term retention, expansion, and partnership growth.
- Apply client business models, contractual agreements, and financial models to proactively identify strategic risks, growth opportunities, and value creation initiatives.
- Create and manage account planning that supports growth, communicates value, and guides renewals, pricing, and expansion.
- Leverage advanced financial modeling, performance analytics, and market insights to assess profitability and optimize value for both the client and organization.
- Provide strategic governance over account execution, ensuring cross functional teams deliver outcomes aligned with client commitments and contractual agreements.
- Act as executive sponsor for client initiatives, guiding scope, priorities, and outcomes while influencing senior leaders across operations, clinical, product, and technology.
- Lead high impact negotiations, escalations, and risk mitigation efforts, defining resolution strategies that protect organizational relationships, external partnerships, and long term client trust.
- Translate client strategy into organizational internal priorities, aligning leadership teams to coordinated execution and accountability.
- Lead and facilitate executive level client JOCs and forums, including strategic planning sessions, governance reviews, and organizational business reviews
- Analyze market trends and performance issues to deliver insights that inform client strategy and business decisions.
- Manages implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks.
- Provides mentorship to Lead and Senior Account Managers by setting best practices, advancing strategic and financial capabilities, and influencing Account Management standards.
Requirements:
- Bachelor’s degree or equivalent experience
- 8+ years of healthcare industry experience, with specific exposure to managed care, health plan operations.
- Experience with DME (Durable Medical Equipment) and or Network Management
- Experience with complex client integration and implementation.
- Demonstrated success leading complex health plans or managed care client accounts, with accountability for performance, retention, and growth.
- Proficient in Microsoft Excel and PowerPoint;
- Experience with CRM tools.
- Strong data governance capabilities, with the ability to ensure data accuracy, consistency, and accessibility to support informed decision making, client satisfaction, and operational efficiency
- Proven ability to influence outcomes at the executive level, both internally and externally, through strong credibility, judgment, and partnership
- Advanced financial acumen, including experience with managing P&L, margin analysis, contract economics, and commercial performance management within a managed care or healthcare services environment
- Ability to apply sound financial judgment with a clear commercial focus to drive operational excellence and strategic alignment
- Executive level communication and facilitation skills, with experience leading high stakes discussions, presentations, and negotiations
- Demonstrated leadership presence as a senior individual contributor, including experience mentoring, coaching, and influencing peers and cross functional partners.
Benefits:
- Medical
- Dental
- Vision
- 401(k) with company match
- HSA employer contributions
- Dependent Care FSA employer contribution
- Paid Time Off
- Personal/Sick Time
- Paid Parental Leave
- and more.
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