Account Manager
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Job Description
Account Manager responsible for maintaining and expanding relationships with large customers at Suddath. Achieving sales quotas and strategic account objectives while delivering customer satisfaction.
Responsibilities:
- Maintain and expand relationships with important large customers; assigned to multiple named customers
- Responsible for achieving sales quota and assigned strategic account objectives.
- Represent the entire range of Workplace services to assigned customers
- Lead the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
- Establish productive, professional relationships with key personnel in assigned customer accounts.
- Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Achieve assigned sales quota in designated strategic accounts.
- Meet assigned expectations for profitability.
- Achieve strategic customer objectives defined by company management.
- Maintain high customer satisfaction ratings that meet company standards.
- Complete required training and development objectives within the assigned time frame.
- Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners.
- Present new Suddath programs to existing accounts.
- Price and present special projects.
Requirements:
- Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training in strategic business to business sales; or equivalent combination of education and experience.
- Excellent verbal and written communication skills
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
- Strong analytical and problem solving skills
- Excellent attention to detail and follow through
- Ability to work under deadlines and specific time frames
- Ability to develop and maintain positive working relationships with internal and external customers
- Ability to demonstrate initiative and to work with minimum supervision
- Ability to lead large corporate meetings with customers
- Must be able to travel as needed
Benefits:
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees.
- Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
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