Account Manager
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Job Description
Remote Account Manager strengthening automotive dealership relationships for PureCars’ automotive software platform. Driving client retention, platform adoption, dealership growth, and revenue through consultative account management.
Responsibilities:
- Assume lead point of contact for dealerships once launched
- Travel as necessary to maintain in-store dealership presence
- Build relationships with key dealership stakeholders
- Monitor dealership metrics, ROI reporting, and utilization opportunities
- Demonstrate the value of AutoAlert
- Consult and strategize with client leadership monthly
- Enhance client knowledge and usage of AutoAlert programs
- Hold dealerships accountable for utilization
- Ensure dealership training plans are completed and accounts are maintained
- Complete required dealership paperwork and reports in compliance with company policies
- Provide best practices and troubleshooting suggestions
- Educate and assist clients in using AutoAlert resources and direct customers to training
- Confirm Digital Portal accuracy for affiliated direct mail through monthly collaboration with dealership leaders
- Act as liaison to internal sales counterparts and identify new opportunities through organic referrals
- Assist Accounting with billing inquiries, invoicing, and accounts receivable
- Partner with the Training team on training sessions
- Perform other duties as assigned
Requirements:
- Bachelor’s degree preferred
- Minimum 5+ years of high-level automotive experience preferred
- Customer service/support experience preferred
- Strong computer software literacy
- Knowledge of market and competition
- Consistent track record of achieving personal and team goals
- Ability to grow business in a strategic manner including communication generation
- Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
- Ability to work cooperatively and collaboratively with all levels of the organization
- Ability to adapt positively to changing priorities and remain calm in a fast-paced environment
- Excellent customer-facing soft skills
- Willingness to travel up to 75%
- Candidates coming from a dealership require written consent from a General Manager or higher to move to the interview process
- AutoAlert Driven by PureCars is unable to sponsor H1-B Visas at this time
Benefits:
- Robust benefits package for eligible employees
- Equal opportunity employer
- Positive place to grow your career
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