Account Manager, Channel Success
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Job Description
Account Manager growing channel partnerships for Patch My PC’s third-party patching platform. Managing renewals, onboarding, licensing, and customer success across MSP and reseller accounts.
Responsibilities:
- Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through
- Own the post-sales lifecycle for channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success
- Serve as the primary Patch My PC contact for end-user customers while coordinating with originating partners on renewals, upgrades, deal registration, and other commercial activities
- Partner with the Partner Development Manager on renewal strategy, expansion opportunities, and partner engagement
- Build trusted relationships with partners and customers through timely communication and proactive guidance
- Maintain accurate CRM records for device counts, renewal dates, partner tiers, and partner attribution
- Surface adoption signals, health indicators, and satisfaction feedback to help strengthen account strategy
- Support Strategic Partners with their end customers, progressing opportunities and delivering successful customer outcomes
Requirements:
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment
- Ability to build strong end-user relationships while respecting the commercial ownership of the originating partner
- Strong commercial acumen and ability to identify renewal risks, expansion opportunities, and customer health signals
- Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and deliver a high-quality partner and customer experience
- Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations
- Strong organizational skills with accuracy and follow-through
- Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning is a nice-to-have
- Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing is a nice-to-have
- Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem is a nice-to-have
Benefits:
- 401k match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%
- Medical, dental, and vision coverage: Patch My PC covers 99% of premiums for both team members and dependents
- FSA/HSA
- Fertility benefits
- Parental leave
- Paid-time off (PTO)
- Volunteer leave
- Charitable donation matching
- Tuition reimbursement
- Gym membership reimbursement
- Internet stipend
- Pet insurance
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