Account Manager, Client Services
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Job Description
Account Manager facilitating client relationships and managing enrollments across Texas for Sidecar Health's innovative healthcare services. Focused on group retention and satisfaction through proactive management.
Responsibilities:
- Serve as the primary liaison for existing groups, maintaining positive relationships, and driving group satisfaction and retention
- Attend virtual and in-person client meetings across Texas to build relationships with groups, conduct education meetings, and provide enrollment support
- Lead renewal discussions, including negotiating terms and pricing to drive retention while balancing business objectives and client needs
- Proactively identify potential obstacles to group success and collaborate with internal teams to develop strategic solutions
- Collaborate closely with internal teams to ensure seamless implementation and optimize the group experience
- Oversee resolution of escalated issues by responding swiftly and managing client inquiries, concerns, and requests
- Be a part of a cutting-edge, fast-growing team
Requirements:
- 3+ years of experience in account management in health insurance or employee benefits
- Strong track record of successful account management and retention
- Ability to travel up to 40% across Texas
- Bachelor's Degree
- Excellent communication, organization, and relationship-building skills
- A strong sense of ownership, a bias for action, and superior problem-solving skills
- Ability, and excitement to work in a fast-paced dynamic startup environment
- Current Texas State Health and Life insurance license in good standing (preferred)
Benefits:
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
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