Client Services Associate
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Job Description
Associate supporting integrated healthcare marketing and customer engagement programs for pharmaceutical and biotech clients. Coordinating project timelines, deliverables, documentation, and cross-functional agency teams.
Responsibilities:
- Support integrated client programs across Media, Medical, Integrated Communications, Social, Analytics, CRM, and Strategy teams
- Coordinate timelines, trackers, project plans, and client deliverables
- Assist with meeting preparation, documentation, action items, and follow-up
- Support project execution across omnichannel and customer engagement initiatives
- Manage project documentation and workflow systems
- Assist with quality control and delivery processes
- Learn client businesses, brands, therapeutic areas, and customer journeys
- Contribute to internal collaboration and cross-functional coordination
Requirements:
- Bachelor's degree or equivalent experience
- 0-2 years of agency, client service, marketing, communications, or project coordination experience
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities
- Proficiency in Microsoft Office and collaboration tools
- Interest in healthcare, pharmaceutical marketing, or customer engagement
- Ability to work effectively within a team environment
Benefits:
- Generous holiday and paid time off
- Options for private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to more than 13,000 online classes with LinkedIn Learning
- Free snacks in offices
- Hybrid or remote flexibility where appropriate
- In-person collaboration, culture-building, learning, and team connection opportunities
- Overtime pay
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