Account Manager, Customer Experience – Digital Accounts
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Job Description
Account Manager handling digital marketing programs for integrated marketing clients in a collaborative agency environment. Driving measurable business outcomes and supporting client success through data-driven strategies.
Responsibilities:
- Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives
- Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients
- Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration
- Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes
- Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights
- Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities
- Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys
- Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.
Requirements:
- 2-4+ years of experience in account management, client services, or digital marketing within an agency environment
- Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels
- Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals
- Ability to confidently discuss digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal stakeholders
- Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred
- Strong consultative and relationship-building skills, with demonstrated success managing and growing client partnerships
- Proven ability to coordinate cross-functional teams, manage multiple projects simultaneously, and maintain accountability across deliverables
- Experience developing presentations, business reviews, strategic recommendations, and client-facing communications
- Strong analytical mindset with the ability to interpret performance data and translate findings into actionable recommendations
- Proficiency with Microsoft Office Suite, particularly PowerPoint and Excel; familiarity with analytics and reporting platforms is a plus
- Excellent written and verbal communication skills, with strong attention to detail and organizational abilities
- Curiosity, adaptability, and a passion for learning emerging digital marketing trends and technologies.
Benefits:
- Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
- Dental, Vision, and Health Insurance
- 401(k) with a company match program
- Paid Parental Leave
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