Account Manager, Customer Experience
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Manager managing client relationships and omnichannel marketing campaigns. Focus on Direct Mail with operational discipline and strategic thinking in a fast-paced setting.
Responsibilities:
- Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery
- Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans.
- Support Account Director in driving retention and identifying organic growth opportunities.
- Own program clarity and momentum across complex, cross-channel initiatives.
- Work moves forward because you are driving it.
- Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy.
- Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps.
- Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications.
- Support development of QBR and annual business review materials.
- Collaborate with marketing teams to refine optimization recommendations.
- Partner with team members to ideate audience, creative, and channel testing strategies.
- Maintain curiosity around data-driven marketing trends and emerging best practices.
- Become proficient in Amsive’s tools and systems to ensure operational excellence.
Requirements:
- 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV.
- 2+ years of experience in an agency environment with proven success managing client relationships.
- Experience serving as the primary client point of contact for omnichannel campaigns.
- Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production.
- Strong written and verbal communicator brings clarity and confidence to every interaction.
- Highly organized, able to manage multiple projects while maintaining trust and momentum.
- Strong grasp of marketing and communication principles.
- Proficient in Microsoft Office, especially PowerPoint and Excel.
- Comfortable working in regulated environments and compliance-driven workflows.
- Able to interpret data and translate it into business insight.
- Demonstrated ability to build and maintain profitable client relationships.
- Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment.
Benefits:
- Paid time off that includes Unlimited Vacation Time
- Annual Sick Days
- Mental Health Days
- Holidays
- Dental, Vision, and Health Insurance
- 401(k) with a company match program
- Paid Parental Leave
Similar Jobs
Traveller Support Agent, Bilingual French – English Speaker
Traveller Support Agent assisting international clientele in travel-related inquiries and ensuring high-quality service throughout their journeys. Seeking a fluent French & English speaker with a passion for travel.
Client Support Specialist
Client Support Specialist at a fast-growing trading firm supporting clients via live chat and email. Responsibilities include troubleshooting issues and providing accurate information about products and services.
Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday
Customer Support Specialist providing assistance to PACE clients and network pharmacies. Answering inquiries, maintaining records, and ensuring patient satisfaction in a remote role.
Customer Care Representative III
Customer Care Representative assisting in healthcare order support and customer inquiries through inbound queries and documentation management. Collaborating with teams to maintain customer satisfaction and support healthcare processes.
Contract Licensed Support Agent
Contract Licensed Support Agent managing day-to-day customer service for insurance clients at Forbes Advisor. Expected to leverage expertise for exceptional customer experience.
Customer Care Representative – Personal Insurance
Customer Care Representative responsible for handling insurance inquiries and providing client support remotely. Involves precise documentation and problem resolution for personal insurance inquiries.
Digital Engineer – AVEVA System Support Specialist
AVEVA MES Support & Implementation Engineer responsible for designing and supporting MES solutions for global organizations. Join Capgemini to help unlock the value of technology in manufacturing.
SaaS Customer Support Consultant, Fluent English
SaaS Customer Support Consultant delivering outstanding support via email and calls for tech companies worldwide. Collaborating with global teams to triage issues and enhance customer experience.
SaaS Customer Support Consultant, fluent English
Join SupportYourApp as a SaaS Customer Support Consultant providing exceptional service remotely. Engage in a multicultural environment with opportunities for growth and skill development.
EHR and Billing Support Specialist
EHR and Billing Support Specialist providing first-level support using EHR and billing software. Assisting healthcare clients with issues, documentation, and collaboration across remote teams.
Accounts Receivable Customer Service Specialist
Accounts Receivable Customer Service Specialist responsible for invoicing and collections at Dent Wizard. Ensuring timely payments and reconciliation within automotive reconditioning services.
Payments Support Specialist
Payments Support Specialist resolving complex customer inquiries on EverCommerce Payments solutions. Collaborating with teams to improve customer outcomes and provide subject matter expertise.
Customer Service Agent, Level 1, English Speaking
Customer Service - Level 1 Agent providing technical support to clinical staff for a global Pharma company. Handling inquiries via phone, email, and chat in a remote setting from the Philippines.
Customer Support Adviser
Customer Support Adviser providing exceptional support and handling inquiries through various platforms. Engaging with customers to enhance their experience while resolving issues efficiently.
Customer Service Business Relationship Manager
Customer Service Business Relationship Manager at Carrier responsible for driving digital initiatives. Collaborating with stakeholders to enhance customer experiences and operational efficiency in service operations.
Customer Service and Sales Representative
Customer Service and Sales Representative handling customer inquiries and assisting individuals in understanding insurance options while working remotely. Grow your career with TTEC and become a Licensed Healthcare Insurance Agent.
Bilingual Customer Service and Sales Representative – Spanish-English
Bilingual Customer Service and Sales Representative helping customers understand insurance products. Joining TTEC's remote team to deliver exceptional customer service and sales support.
Customer Service and Sales Representative
Customer Service and Sales Representative handling healthcare insurance solutions for TTEC. Assisting customers with product selection and inquiries remotely.
Bilingual Customer Service and Sales Representative – Spanish-English
Bilingual Customer Service and Sales Representative connecting customers with healthcare solutions. Working remotely to solve customer issues and guide them through the sales process for insurance services.
Customer Support Manager
Customer Support Manager leading proactive support initiatives and team for Coinme's customer support organization. Managing strategies and systems to enhance customer interactions and efficiency.