Account Manager – Customer Growth
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Job Description
Strategic Account Manager expanding DealHub.AI’s enterprise SaaS customer relationships. Driving executive engagement, retention, account growth, and expansion opportunities.
Responsibilities:
- Own the strategic relationship with a portfolio of DealHub’s enterprise customers
- Build and maintain trusted relationships with C-level and senior executives and other business leaders
- Establish strong executive sponsorship for DealHub within strategic customers
- Develop a deep understanding of each customer’s business strategy, organizational priorities, challenges, and growth initiatives
- Position DealHub as a strategic business partner and trusted advisor
- Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts
- Partner with Sales and Customer Success to develop and execute account growth and expansion strategies
- Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts
- Lead executive-level business reviews and strategic customer meetings
- Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues
- Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes
- Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans
- Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs
- Represent DealHub in executive customer meetings, industry events, and strategic customer forums
- Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership
Requirements:
- 7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company
- Proven experience managing strategic enterprise accounts and building long-term customer relationships
- Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers
- Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges
- Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts
- Experience developing and executing strategic account plans
- Strong negotiation, influencing, and relationship-management skills
- Ability to operate strategically while maintaining strong attention to customer and business details
- Excellent verbal and written communication and presentation skills
- Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership
- Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment
- Self-motivated, proactive, and highly accountable
- Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantage
Benefits:
- Remote work arrangement
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