Account Manager
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Job Description
Account Manager owning renewals, expansion, and customer outcomes for Throne’s clean, accessible restroom services. Managing public-sector accounts and scalable processes remotely across U.S. markets.
Responsibilities:
- Own a portfolio of enterprise and mid-tier accounts
- Drive end-to-end renewals, identify risk early, run renewal plans, and close on time
- Grow accounts through expansion by uncovering opportunities and helping customers build internal alignment and identify funding pathways
- Increase customer satisfaction and referrals through clear communication and rapid issue resolution
- Lead onboarding, pilot launches, and post-launch workflows
- Conduct quarterly business reviews, performance reporting, and insights updates
- Maintain accurate HubSpot account records, renewal dates, stakeholder notes, and customer communications
- Support new market launches with Sales and Operations
- Contribute to account health tracking, renewal and expansion forecasting, and account management playbooks
- Improve customer communication and cross-functional workflows
- Partner closely with Sales, Product, and Technicians
- Report to the VP of Revenue
- Travel domestically up to 25%
Requirements:
- 3-7 years of experience in Govtech Account Management or other relevant client-facing, service, or relationship-driven roles
- Deep experience with municipal budgeting and contracting
- Proven success building relationships within complex, multi-stakeholder organizations in person and through remote communication channels
- Experience using data to influence decisions and pricing
- Strong analytical judgment and storytelling ability
- Ability to communicate tradeoffs and insights with data without drowning people in metrics
- Comfortable owning meetings with executives, elected officials, and public sector staff
- Confident representing the company in public-facing settings, including public meetings
- Highly organized, proactive, and able to anticipate customer needs
- Demonstrated ability to multitask and prioritize effectively in a dynamic environment
- Experience supporting physical products and/or service operations (preferred)
Benefits:
- Commission in addition to base salary
- Comprehensive benefits package
- Equity for all US-based positions
- Medical, dental, and vision insurance
- Medical options that are 100% employer-paid
- Daily access to earned wages
- 401(k) plan
- Paid time off that grows with tenure
- Paid sick time
- Paid parental leave
- Life insurance
- AD&D coverage
- Short- and long-term disability insurance
- Employee Assistance Program (EAP)
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