Account Manager – E-commerce
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Job Description
Remote Account Manager managing e-commerce client relationships and email, SMS, and automation campaigns. Leading creative teams to drive client conversions and sales for Hustler Marketing.
Responsibilities:
- Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
- Manage the client-agency relationship and communicate client marketing needs to internal teams
- Develop and execute email, SMS, pop-up, and flow marketing strategies
- Lead Copywriters, Designers, and Account Managers’ Associates
- Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
- Monitor campaign performance and improve email marketing results
- Maintain regular client communication and lead client meetings
- Collect and analyze consumer data, demographics, and trends
- Set weekly goals and report on revenue, best-performing campaigns, A/B testing, and optimization measures
- Collaborate with the Service Department to maintain standards and meet client KPIs
- Manage client churn and implement retention strategies
- Troubleshoot client satisfaction and campaign performance issues
- Act as liaison between clients and cross-functional teams for new services and products
- Identify opportunities to expand services and create targeted upsell campaigns
- Research industry best practices and present findings to leadership
- Participate in Account Managers’ group calls and training sessions
- Provide internal service-related support and report to the Account Managers’ Leads, Head of Account Managers, and Service Director
Requirements:
- At least 12 months of experience working in a digital marketing role
- At least 6 months of working experience in an email marketing field
- Proven track record of success in a leadership role, especially leading creative teams
- Ability to work independently without compromising work standards
- High accountability, responsiveness, and ability to meet deadlines
- Problem-solving, critical-thinking, and analytical skills
- Growth- and results-driven mindset
- Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
- Ability to learn and adapt quickly
- Excellent time management, focus, productivity, and efficiency
- Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
- Availability and responsiveness Mondays to Fridays between 3–6 PM BCN time
- Ability to consistently work 30–35 hours per week, approximately 140 hours per month
- Stable internet connection and laptop or PC
- Ability to attend virtual video conferences
Benefits:
- Full-time commitment with a fixed-rate monthly salary paid in USD
- First two months are a trial-and-adaptation period paid at full rate
- Regular performance reviews every 9–12 months, with the first after 3–6 months
- Re-evaluation of the role and workload after 6–12 months
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