Account Manager – E-commerce
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Job Description
Account Manager managing e-commerce client relationships and email, SMS, pop-up, and flow campaigns for Hustler Marketing. Leading creative teams and optimizing campaigns to drive client revenue.
Responsibilities:
- Manage assigned clients and e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
- Manage and oversee client-agency relationships
- Develop and execute email, SMS, pop-up, and flow marketing strategies
- Lead teams of Copywriters, Designers, and Account Managers’ Associates
- Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
- Monitor campaign performance and improve email marketing results
- Maintain frequent client communication and lead regular client meetings
- Collect and analyze consumer demographic and trend data
- Set weekly goals and report on revenue, best-performing campaigns, A/B testing, and optimization measures
- Collaborate with the Service Department to meet client KPIs and quality standards
- Manage client satisfaction and reduce churn
- Troubleshoot client and campaign-performance issues
- Act as liaison between clients and cross-functional teams for new services and products
- Identify opportunities to expand services and create targeted upselling campaigns
- Research industry best practices and present findings to management
- Assist with internal service-related needs and participate in group calls and training sessions
- Report to the Account Managers’ Leads, Head of Account Managers, and Service Director
Requirements:
- At least 12 months of experience working in a digital marketing role
- At least 6 months of working experience in email marketing
- Proven track record of success in a leadership role, especially leading creative teams
- Ability to work independently without compromising work standards
- High accountability, responsiveness, and ability to meet deadlines
- Problem-solving, critical thinking, and analytical skills
- Growth and results-driven mindset; ability to implement constructive criticism
- Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
- Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
- Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
- Availability and responsiveness during office hours, Monday to Friday, 3-6 PM BCN time
- Ability to work 30-35 hours per week (approximately 140 hours per month)
- Stable internet connection and a laptop or PC; ability to attend virtual video conferences
- Comfortable working remotely
- NDA, exclusivity agreement, contractor status, and 30-day notice period requirements
Benefits:
- Fixed-rate monthly salary paid in USD
- First two months are a trial-and-adaptation period paid at full rate
- Regular performance reviews every 9-12 months, with the first one after 3-6 months
- Re-evaluation of the role and workload after 6-12 months
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