Account Manager – E-commerce
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Job Description
Remote Account Manager managing e-commerce client relationships and multi-channel campaigns for Hustler Marketing. Leading creative teams and optimizing email marketing to drive conversions, revenue, and retention.
Responsibilities:
- Manage assigned clients and their e-commerce stores
- Plan, brief, monitor, and execute marketing campaigns aimed at driving conversions and sales
- Manage the client-agency relationship and maintain productive client communication
- Develop and execute email, SMS, pop-up, and flow marketing strategies
- Lead Copywriters, Designers, and Account Managers’ Associates
- Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
- Manage approximately 40 unique marketing campaigns per month
- Monitor campaign performance and improve email marketing results
- Collect and analyze consumer demographic and trend data
- Set weekly goals and report on campaign performance, revenue, A/B testing, and optimization measures
- Collaborate with the Service Department and cross-functional teams to meet client KPIs
- Troubleshoot client satisfaction and campaign performance issues
- Lead and attend regular client meetings
- Manage client churn and implement retention strategies
- Identify opportunities to expand client services and present upselling offers
- Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
- Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director
Requirements:
- At least 12 months of experience working in a digital marketing role
- At least 6 months of working experience in email marketing
- Proven track record of achieving success in a leadership role, especially leading creative teams
- Ability to work independently without compromising work standards
- High accountability, responsiveness, and ability to meet deadlines
- Problem-solving, critical-thinking, and analytical skills
- Growth- and results-driven mindset; ability to handle constructive criticism
- Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
- Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
- Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
- Availability and responsiveness during Mondays to Fridays, 3-6 PM BCN time
- Ability to work 30-35 hours per week, approximately 140 hours per month
- Stable internet connection, laptop or PC, and ability to attend virtual video conferences
- Familiarity with autonomous remote work and time management
- Email marketing, e-commerce, or Klaviyo knowledge or experience is advantageous
Benefits:
- Trial and adaptation period paid at full rate
- Regular performance reviews every 9-12 months, with the first one after 3-6 months
- Re-evaluation of the role and workload after 6-12 months
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