Account Manager – E-commerce
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Job Description
Remote Account Manager managing e-commerce client relationships and campaigns for Hustler Marketing. Leading creative teams and optimizing email, SMS, pop-up, and flow campaigns to drive sales.
Responsibilities:
- Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
- Own and maintain client-agency relationships
- Develop and execute email, SMS, pop-up, and flow marketing strategies
- Manage approximately 40 unique marketing campaigns per month
- Lead Copywriters, Designers, and Account Managers’ Associates
- Create campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
- Monitor campaign performance and improve email marketing results
- Communicate client needs to internal team members and respond promptly to client requests
- Lead and attend regular client meetings
- Collect and analyze consumer demographic and trend data; set weekly goals
- Report on email campaign performance, revenue, A/B testing, and optimization measures
- Collaborate with the Service Department to maintain standards and meet client KPIs
- Manage client churn and implement retention strategies
- Troubleshoot client satisfaction and campaign performance issues
- Act as liaison between clients and cross-functional teams for new services and products
- Identify opportunities to expand services and present upselling offers using data analysis
- Research industry best practices and present findings to Account Managers’ Leads, Head of Account Managers, and Service Director
- Participate in Account Managers’ group calls, training, and skill-building sessions
- Assist with internal service-related needs and report to Account Managers’ Leads, Head of Account Managers, and Service Director
Requirements:
- At least 12 months of experience working in a digital marketing role
- At least 6 months of working experience in an email marketing field
- Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality work that meets client needs
- Ability to work independently without compromising work standards
- High accountability, responsiveness, and excellent ability to meet deadlines
- Problem-solving, critical thinking, and analytical skills
- Growth and results-driven mindset; ability to handle and implement constructive criticism
- Excellent interpersonal skills for communicating with clients and marketing professionals
- Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
- Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
- Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time
- Ability to consistently work 30-35 hours per week (approximately 140 hours per month)
- Stable internet connection and a laptop or PC; ability to attend virtual video conferences
- Fluency in English with excellent verbal and written communication skills
- Familiarity with email marketing, e-commerce, or Klaviyo is a plus
- Remote work, account management, agency experience, and experience with remote teams are advantages
Benefits:
- Fixed-rate monthly salary paid in USD
- Trial-and-adaptation period paid at full rate for the first two months
- Regular performance reviews every 9-12 months, with the first one after 3-6 months
- Re-evaluation of the role and workload after 6-12 months
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