Account Manager – iGaming
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Job Description
Account Manager managing international iGaming clients for a performance-driven digital marketing company. Presenting campaign insights, strengthening retention, and growing accounts across markets and services.
Responsibilities:
- Manage and develop strong relationships with a portfolio of international iGaming clients
- Act as the main point of contact for day-to-day communication, meetings and follow-ups
- Understand client goals, requirements and challenges and translate them into clear briefs for internal teams
- Present campaign performance and turn data into clear, commercially relevant insights
- Manage expectations around timelines, deliverables, scope and results
- Handle client feedback and escalations, working closely with internal teams to resolve issues
- Proactively identify opportunities to improve client satisfaction, retention and account growth
- Identify opportunities to expand cooperation across additional services, markets and projects
- Work closely with Performance Project Managers and specialist teams
Requirements:
- 3+ years of experience in Account Management, Client Services or Customer Success
- Experience within digital marketing, performance marketing or iGaming
- Strong relationship-building and stakeholder management skills
- Excellent verbal and written communication skills
- Confident presenting performance results and business recommendations
- Good understanding of metrics such as FTD, CPA, CAC, ROAS, CTR and conversion rate
- Strong commercial mindset with a focus on client retention and growth
- Highly organised, proactive and comfortable managing multiple clients and priorities
- Previous experience within iGaming, sportsbook, casino or sweepstakes is strongly preferred
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