Account Manager – Middle
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Job Description
Account Manager supporting casino operators using SOFTSWISS’s Game Aggregator API platform. Building client relationships, resolving issues, and driving account growth.
Responsibilities:
- Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests
- Build strong, long-term client relationships by understanding their needs and providing timely support
- Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
- Monitor account and product performance, analyse data, and highlight opportunities for improvement
- Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently
- Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients
- Support casino operator clients in achieving their goals and maximizing value from the SOFTSWISS Game Aggregator
Requirements:
- 2+ years of experience in Account Management, Customer Success, or a similar client-facing role
- Strong written and spoken English at B2+ level
- Experience building and maintaining strong relationships with clients
- Ability to analyse data and turn findings into practical recommendations
- Strong problem-solving skills and the ability to handle client issues efficiently
- Confident communication and collaboration with international, cross-functional teams
- Written and spoken Russian is nice to have
- Experience in the iGaming industry or working with B2B digital products is nice to have
Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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