Account Manager
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Job Description
Account Manager coordinating safe, compliant student transportation across Ohio for EverDriven. Managing school district accounts, service providers, field operations, and customer service.
Responsibilities:
- Collaborate with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely student transportation within a designated territory
- Execute programs to improve service quality and productivity and reduce costs while maintaining high customer service standards
- Use industry skills and abilities to support transportation services
- Provide customer service and identify and escalate daily challenges or service deficiencies
- Manage daily account service and recruit, vet, and credential third-party transportation providers
- Oversee Field Operations, including new client start-ups, client retention and development, and growth of existing accounts
- Continuously improve a safe, efficient, and effective transportation system
- Liaise between EverDriven and clients, providing guidance, direction, and feedback
- Manage regulatory and client policies and procedures to maintain safety for passengers, contractors, and the public
- Monitor local transportation performance against EverDriven contracts
- Maintain communication with project contractors, community officials, and agency staff
- Maintain documentation on provider information, operations, maintenance, and safety inspections
- Follow regulatory and client-contract safety rules
- Access and/or modify electronic Protected Health Information (ePHI) in compliance with HIPAA requirements
Requirements:
- Minimum education of a bachelor's degree or equivalent experience
- Experience in transportation and/or operations is a plus
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Set priorities wisely, multitask, and dynamically solve problems
- Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
- Valid Driver’s License with a good driving record
- Drug Screen and Background Check is a Condition of Employment
- Daily travel as required
- Fluent in Spanish is a plus
Benefits:
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
- Bonus potential
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