Account Manager – Pharma/MarTech
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Job Description
Account Manager driving full-cycle Pharma/MarTech sales across APAC for Viseven. Growing enterprise accounts, managing portfolios, and delivering digital transformation solutions.
Responsibilities:
- Drive business growth across the assigned APAC territory
- Own the full sales cycle from identifying and acquiring new customers through developing, expanding, and scaling existing accounts
- Build trusted relationships with customer decision-makers and stakeholders
- Act as a strategic partner and recommend solutions from Viseven’s portfolio
- Develop and execute account strategies, including growth, upselling, and expansion
- Manage account profitability, annual and quarterly budget planning, and financial performance
- Oversee portfolio initiatives and projects
- Coordinate communication between customers, regional teams, and internal Viseven functions
- Monitor solution and service adoption, address blockers, and drive continuous improvement
- Ensure customer satisfaction through engagement, issue resolution, and expectation management
- Lead customer meetings and translate requirements into actionable plans
- Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution
- Grow the regional network and Viseven visibility within target organizations
- Coordinate, manage, and execute digital projects and solutions for clients with technical team support
- Develop opportunities within accounts, including expansion into divisions and clusters
- Devise scalable onboarding processes for strategic accounts
- Conduct sales research and identify new sales opportunities
- Implement workflow and process improvements
- Document processes and maintain sales department records
- Hunt, qualify, and close new business while developing existing accounts
Requirements:
- Location: APAC region
- Native/fluent in Japanese and English
- 5+ years of experience in Account Management, Customer Success, or Sales in a B2B environment
- SaaS, MarTech, or enterprise software experience preferred
- Proven experience managing enterprise client portfolios with account budget planning and P&L management
- Ability to work at strategic and operational levels
- Project and account management capabilities
- Excellent communication and relationship-building skills
- Understanding of the pharmaceutical industry and digital transformation trends is a plus
- Experience working with the Japanese market is required
- Comfort with data and KPIs and ability to analyze trends
- Experience with CRM systems, such as Salesforce or equivalent, and forecasting tools
- Proactivity, curiosity, and eagerness to learn
- Adaptability and comfort navigating change
- Ability to communicate clearly and empathetically
- Ability to collaborate across functions
- Ability to give and receive feedback
- Ability to handle complexity, resolve conflicts, and keep work moving forward
Benefits:
- Performance-based salary and career development reviews
- Opportunities for professional and career advancement
- Paid time off: 18 business days per year (20 business days after 2 years of service)
- Sick leave: 4 non-documented business days per year and 20 documented business days per year
- 3 paid business days of family leave per event for marriage, childbirth, or bereavement
- Comprehensive medical insurance
- English courses
- Participation in forums and conferences
- Regular team-building activities and corporate events
- Possibility to work remotely
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