Account Manager – Southeast
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Job Description
Account Manager managing strategic accounts for mid-market law firms at iManage. Driving revenue growth through cross-sell and upsell strategies in legal technology.
Responsibilities:
- Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives
- Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts
- Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution
- Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner
- Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes
- Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce
- Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities
Requirements:
- JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department
- 5+ years of experience in account management, client success, business development, legal operations, or legal technology
- Strong understanding of law firm operations, legal workflows, and the legal technology landscape
- Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders
- Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities
- Strong commercial acumen and consultative relationship management skills
- Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM
- Bachelor's degree required; JD strongly preferred.
Benefits:
- Comprehensive Health/Vision/Dental/Life Insurance
- 401k Retirement Savings Plan with a company match up to 4%
- Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
- Flexible time off policy
- Company wellness days for mental health and well-being
- Access to RethinkCare, a global behavioral health platform
- Unlimited access to LinkedIn Learning courses
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