Account Manager
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Job Description
Account Manager retaining and expanding mid-market SaaS clients for Agility PR Solutions, a global media intelligence and PR technology company. Owning renewals, strategic relationships, forecasts, and commercial growth.
Responsibilities:
- Own a portfolio of established mid-market SaaS clients, driving retention, renewals, expansion, and long-term growth
- Serve as the primary strategic and commercial relationship owner for assigned accounts
- Develop and execute strategic account plans aligned with client objectives and Agility’s product strategy
- Lead renewal discussions and contract negotiations
- Identify, qualify, and close upsell and cross-sell opportunities
- Deliver quarterly business reviews demonstrating value, business impact, platform utilization, and ROI
- Build and maintain a pipeline of renewal and expansion opportunities
- Build consultative relationships with senior stakeholders and executive decision-makers
- Lead strategic business conversations and provide insights, recommendations, and best practices
- Partner with Customer Success, Product, and Marketing teams on client initiatives and expansion opportunities
- Maintain renewal and expansion forecasts in Salesforce
- Track portfolio performance against revenue and retention targets
- Develop mitigation plans for at-risk accounts and improve customer retention
- Provide leadership with insights for retention strategy, revenue planning, and business decisions
- Advocate for customer feedback and help shape product enhancements and service offerings
- Align internal teams around client objectives to support a seamless customer experience
Requirements:
- 2+ years of account management or sales experience within a B2B SaaS environment
- Experience ideally with mid-market clients
- Demonstrated success in renewal, expansion, and consultative sales
- Track record of meeting or exceeding revenue targets
- Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling
- Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels
- Analytical and data-driven mindset with ability to translate insights into actionable strategies
- Proficiency in Salesforce or similar CRM tools
- Experience with customer success platforms is a plus
- Highly organized and autonomous
- Comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment
Benefits:
- Fully remote work environment
- Collaborative culture – and key tools enabling it
- Competitive compensation package
- Private Health Plan
- Pension Plan
- Group Income Protection
- Life Assurance
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Holiday and Sick days
- Flex Fridays in Summer
- Week off between Christmas and New Years'
- No Internal Meetings Fridays
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