Account Manager
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Job Description
Remote Account Manager managing school and academy trust relationships for ParentPay Group’s EdTech products. Driving renewals, upsells, customer satisfaction, and commercial growth across Northern England.
Responsibilities:
- Own primary commercial relationships for an assigned group of Schools and Multi-Academy Trusts
- Drive commercial extension, retention, growth, and customer satisfaction
- Collaborate with the Territory Partnership Manager and In-life management support teams to maximize customer value from products and services
- Proactively engage customers to understand and influence strategy and build demand for ParentPay Group and partner products and services
- Prepare and deliver client presentations to stakeholders up to C-Suite
- Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams
- Plan sales achievement within the assigned customer segment and monitor/report performance against commercial goals
- Manage approximately 1000 academy/LA schools and develop relationships across customer organizations
- Drive customer retention, contract renewals, upsells, and satisfaction
- Plan territories and activities
- Collaborate with support, Marketing, Helpdesk, Product Development, Finance, and cross-functional teams
- Analyze customer success/failure root causes and drive product or process enhancements
- Manage sales campaigns using technical tools and quantitative data
- Prepare campaign insights reporting, analysis, and research
- Maintain a revenue opportunity pipeline and forecast sales conversion
- Manage CRM activity, billing/invoicing queries, workflows, customer service, operational excellence, and strategic insight
Requirements:
- Experience in Commercial Account Management/Business Development with EdTech experience being an advantage
- Experience in selling and territory management
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
- Clear understanding of effective sales methodologies with a demonstrable ability to plan, articulate and execute sales engagements through all phases
- Project and program management awareness; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned customer base
- Strong analytical skills
- Working knowledge and experience with contracts and contract negotiations
- Demonstrated ability to work independently and remain motivated
- Based in or near Yorkshire/the North East of England
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