Account Manager
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Job Description
Scaled Account Manager managing SMB and mid-market customer portfolios for DoiT, a cloud technology company. Driving retention, renewals, and expansion across multicloud products and services.
Responsibilities:
- Own a scaled portfolio primarily in the SMB and mid-market segments using Salesforce to maintain customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps
- Use data to prioritize engagement across the portfolio, focusing on high-potential and at-risk accounts
- Build multi-threaded relationships and understand customers’ business priorities, cloud footprint, FinOps maturity, and desired outcomes
- Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial conversations
- Identify, qualify, and manage expansion pipeline across workloads, migrations, cost optimization, managed commitments, products, and services
- Maintain accurate opportunity stages and forecasts
- Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution
- Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews
- Coordinate escalations and drive accountability through resolution
- Use customer data, dashboards, CRM workflows, and AI or automation tools to improve portfolio coverage
- Capture and share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales
- Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans
Requirements:
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
- 3+ years of experience in a technology company
- Strong verbal/written communication skills in English
- Strong technical skills enabling productive engagement with technical teams
- Ability to build influential relationships
- Strong operational and administration skills
- Analytical and detail-oriented
- Ability to move between big-picture and detailed work
- Desire to grow within the organization and continuously broaden skill sets
- Experience with AWS, GCP, or other major public clouds (bonus)
- Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies (bonus)
- AWS Cloud Practitioner or Google Cloud Digital Leader certification (bonus)
Benefits:
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
- Flexible schedule balancing work and home life
- Remote work
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