Account Manager
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Job Description
Account Manager guiding family law firms’ growth through Rocket Clicks’ performance-driven digital marketing. Owning senior relationships, strategic roadmaps, and client acquisition performance.
Responsibilities:
- Own relationships with a portfolio of family law firms as the primary strategic contact for owners and managing partners
- Lead alignment calls and quarterly business reviews with decision makers
- Establish agreement on goals, roles, timelines, and quarterly budgets
- Build and maintain a strategic roadmap for each client, revisiting it quarterly
- Track performance across the client acquisition path from initial lead through funded agreement
- Advise beyond marketing on pricing, intake, operations, capacity, and hiring
- Identify growth opportunities and early churn signals
- Review and approve every client-facing deliverable
- Maintain weekly written updates, monthly pacing calls, and quarterly business reviews
- Partner with project managers and channel specialists
- Manage the portfolio to prioritize time where it creates the most value
Requirements:
- 5+ years in account leadership, consulting, or professional services, preferably in an agency or advisory environment
- Significant experience owning senior client relationships and working directly with business owners and executive decision makers
- Commercial fluency across revenue, pricing, margin, and expansion
- Ability to build plans connecting agency work to business outcomes, with defined timelines and milestones
- Strong facilitation skills and judgment to guide clients toward decisions
- Ability to raise difficult subjects without damaging the relationship
- Experience recognizing and addressing early signals of client dissatisfaction
- Business experience outside of marketing, such as client-side, general management, P&L, or ownership experience
- Curiosity about how professional services firms price, staff, sell, and scale
- A bachelor's degree or equivalent professional experience
Benefits:
- Unlimited PTO & Sick Leave
- Medical Insurance (including FSA & HSA Options)
- Dental Insurance
- Vision Insurance
- 401(k) (with a company match)
- Life Insurance
- Long-term Disability
- Short-term Disability
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