Account Manager
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Job Description
Account Manager managing multifamily accounts for energy efficiency programs in Washington. Identifying energy-saving opportunities and driving customer engagement across Western Washington.
Responsibilities:
- Manage and grow a portfolio of multifamily customer accounts while identifying and developing new program opportunities.
- Serve as the local program representative and primary point of contact for customers and trade allies across the service territory, from Blaine down to Olympia.
- Drive program participation and customer engagement through proactive outreach, relationship building, and education.
- Develop and deliver customer proposals and recommendations that support energy savings and program objectives.
- Maintain a robust pipeline of energy efficiency projects to achieve participation and energy savings goals.
- Set your own routes and calendar for day to day customer visits and contractor engagement.
Requirements:
- 5-8 years relevant industry experience.
- Bachelor's degree preferred; relevant industry experience may substitute for formal education.
- Build strong, trusted relationships with customers and contractors.
- Consistently meet or exceed participation and energy savings goals.
- Deliver exceptional customer service and technical support.
- Effectively manage complex projects from inception through completion.
- Promote energy efficiency solutions that provide lasting value for customers and utility partners.
- Bring experience with multifamily properties, construction, or retrofit work such as heat pumps, heat pump water heaters, insulation, or weatherization.
- Have some exposure to or comfort with a sales oriented approach; prior sales experience is a plus but not required.
- People management experience is a plus.
- Industry certifications such as Certified Energy Manager (CEM), LEED Green Associate, or BPI certification.
- Have a valid driver's license and ability to travel regularly throughout Western Washington for customer meetings, site visits, and contractor engagement. Overnight travel is rare, typically no more than once a month or every other month.
Benefits:
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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