Account Manager
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Job Description
Account Manager managing client accounts and relationships at Skeelo, a reading platform. Focused on retention and expansion of clients in the Telecom sector.
Responsibilities:
- Manage and develop accounts within one of Skeelo's client portfolios, operating with a strong farmer profile (focused on relationship management, retention, and client expansion)
- Maintain ongoing communication with clients, ensuring a positive, long-term relationship and handling the resolution of requests or more complex issues
- Identify upsell and cross-sell opportunities, promoting new products and services
- Develop retention strategies to reduce churn and increase customer loyalty
- Analyze portfolio data and prepare performance reports, generating insights to improve account management strategies
- Conduct proactive client visits and participate in strategic industry events (such as the Abrint trade show, for example)
Requirements:
- Previous experience in the Telecom market with sector knowledge (essential requirement)
- Proven experience as an Account Manager with a strong focus on customer retention and relationship management
- Knowledge of SVA / VAS (Value-Added Services)
- Intermediate experience with CRM tools (such as Salesforce, HubSpot, or similar)
- Strong analytical skills and autonomy to handle more complex account management situations
- Availability to travel and visit clients
- Technical knowledge related to tax matters would be a plus
Benefits:
- Health insurance (no cost and no co-payment for you and your dependents) + dental and life insurance
- Flexible meal/food allowance through Caju (real freedom of use)
- Comprehensive wellness: Totalpass (fitness) + ZenKlub (mental health)
- Annual PPR (performance-based bonus) tied to targets and impact
- Access to Skeelo Premium + book club with a monthly ebook
- Childcare assistance + extended parental leave
- Extended São Paulo public holidays and a paid year-end recess
- Birthday day off
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