Admissions Representative
Posted 7hrs ago
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Job Description
Remote Admissions Representative enrolling prospective students for University of Arkansas Grantham. Explaining programs, processing admissions, and guiding applicants through enrollment.
Responsibilities:
- Secure student enrollments by speaking with prospective students interested in continuing their education
- Make outbound and receive inbound calls from prospective University of Arkansas Grantham students
- Maintain product knowledge and familiarity with University of Arkansas Grantham systems
- Explain educational opportunities, admissions, transfer of credit, financial assistance, university policies, and requirements to students and families
- Build and manage a sales pipeline of prospective students
- Provide educational alternatives based on individuals’ personal and professional interests
- Represent and explain degree programs
- Capture learner information in software systems and applications
- Execute admissions compliance standards
- Determine admissibility and residency for new and returning students
- Prepare recommendations for special-consideration admissibility cases
- Communicate with prospective students by phone, text message, and email throughout recruitment and admissions
- Assist students with submitting admissions documents and completing new student orientation
- Complete required training and continuously develop skills and knowledge
- Seek feedback and growth opportunities
- Perform other duties as assigned
Requirements:
- High school diploma or GED required
- Successful completion of all internal training phases
- Ability to work a flexible schedule including evenings and weekends
- Ability to change shifts based on business needs after training
- Ability to handle objections effectively and tactfully
- Ability to work effectively with diverse populations
- Desire to work in a progressive but competitive environment
- Ability to learn and leverage a variety of software applications
- Ability to communicate effectively orally and in writing
- Ability to multitask while maintaining attention to detail and timeliness
- Ability to work positively and collaboratively with students, faculty, staff, and administrators
- Ability to read, analyze, and interpret common journals and legal documents
- Ability to respond to common customer, regulatory agency, or business community inquiries or complaints
- Ability to apply fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Frequent use of computer keyboards, telephone, and computer
- Ability to sit at a desk for extended periods
- Proof of legal authority to work in the United States on the first day of employment
- Successful completion of required pre-employment background checks
- Associates or Bachelor’s degree preferred
- Customer service and/or sales experience preferred
- Experience working in a remote environment preferred
- Knowledge of university programs/services, student recruitment and retention issues, and customer service standards preferred
- Success in a performance-driven sales environment preferred
- Advanced understanding of consultative selling preferred
- Working knowledge of Microsoft Office Suite, including Excel and Word, and the Internet preferred
Benefits:
- Remote work environment
- Workplace culture promoting a healthy work-life balance
- University contributions to health, dental, life, and disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5–10% of employee salary
- Reasonable accommodations for qualified individuals with disabilities
- Benefits eligible
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