Advanced Consulting Engineer
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Job Description
Advanced Consulting Engineer helping Tanium customers adopt endpoint management and security solutions. Providing technical advisory, troubleshooting, knowledge transfer, and product guidance for complex or stalled deployments.
Responsibilities:
- Operationalize customer business objectives and provide value realization in complex or stalled adoption situations
- Enable end-users to effectively use Tanium products
- Support and document technical setup and configuration of complex products in runbooks
- Provide onsite technical assistance for support issues causing adoption or churn risk
- Provide documented post-engagement feedback to Product, Engineering, Enablement, and Customer Service Operations
- Assist Tanium customers with articulating business objectives as a post-sale product expert
- Handle extraordinary customer engagement issues at Enterprise and Major accounts
- Provide product-specific guidance for advanced use cases during short-term engagements
Requirements:
- Associate degree or equivalent experience required
- 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming
- Experience in one or more of endpoint security, endpoint support/troubleshooting, incident response, systems management, or utility scripting
- Utility scripting experience with bash, PowerShell, VBScript, or Python
- Extensive hands-on Tanium experience
- Prior experience and broad knowledge to lead customers and internal teams
- Ability to master new concepts and technologies and continually develop expertise in the Tanium platform and modules
- Critical thinking and problem-solving skills
- Ability to communicate problem statements and plans clearly
- Good judgment and ability to prioritize based on cost and value
- Ability to work independently on complex, poorly documented problems
- Ability to follow established technical support procedures
- Executive communication skills, emotional intelligence, and patience
- Ability to anticipate blockers and delays and communicate appropriately
- Strong influencing skills with teams and strategic customers
- Informal leadership and ability to adapt to changing conditions
- Deep ownership of work and willingness to support team efforts
- Highly collaborative reputation and ability to mentor and coach others
Benefits:
- Equity awards
- Medical plan
- Dental plan
- Vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life coverage
- Accident coverage
- Disability coverage
- Business travel accident insurance
- Employee assistance programs
- Other well-being benefits
- 5 days of volunteer time off (VTO)
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